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Toolbar Error After Updating Acrbat 8 Pro

Forum Index > Deployment & Installation > Toolbar Error After Updating Acrbat 8 Pro
2008-03-23 07:33:51
brerdane
Registered: Jan 21 2008
Posts: 4

I happened to fix this the first time. I updated Adobe 8 then the toolbar quit working to create web to PDF. I was able to uninstall Adobe 8 Reader then reinstalled/repaired Acrobat 8 Pro.

Unfortunately another Acrobat update snuck in during updates. So now my toolbar is broken again! This time I do not have a separate uninstall for Acrobat only Web Premium. So I did the reinstall/repair but still get the following error after being prompted to save the file:

Could not access Acrobat's Web Capture facility. Acrobat may be busy or waiting for input.

OS = Win XP SP2
Browser = IE7
Acrobat = Adobe Acrobat 8.1.2 Professional & LiveCycle Designer 8 (part of Adobe CS3 Web Premium)

Sounds like 8.1.2 has some bugs in it from reading other posts. Is there a way to back out the update?

Thanks, Deb

p.s. I saw the other post but there was no helpful info in the KB files.

My Product Information:
Acrobat Pro 8.1.2, Windows
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2008-03-23 15:11:25
#1
brerdane
Registered: Jan 21 2008
Posts: 4
It's definitely a bug in the update to Adobe 8.1.2. I spent the morning uninstalling Adobe Acrobat and then installing it. I disabed the automatic updates in the Update 5 and wa la! I can create PDFs again from the toolbar.

Twice I have reproduced this problem and resolved it the same way after it was updated to 8.1.2. So hopefully this will help others that are having the same issue until a new update/patch comes out. (I do web testing at work so had to try to figure it out for my own curiousity.)

Deb
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