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Unable to install Adobe Acrobat Standard or Pro on new Dell 1721....

2007-09-26 05:08:52

JermaineTroiano

Registered: Sep 26 2007

Posts: 2

"out-of-the-box."

Have logged over 30 hours with Adobe Support, Adobe Customer Service, Dell, and Microsoft.

Anyone have any ideas? Hangs at "Welcome" screen; not able to activate.

Appreciate hearing from anyone who had this problem and solved it. Have purchased two disks -- Staples and Adobe Customer Support. Have downloaded trial version from adobe.com.

(Ms) Jermaine Troiano

2008-01-04 09:20:05

lkassuba

Registered: Jun 28 2007

Posts: 3636

There is a technical note addressing how to correct this problem at:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402909&sliceId=1

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2008-01-09 12:27:19

StevenD

Registered: Oct 6 2006

Posts: 368

I am having a problem installing Acrobat 8.0 on my new Dell inspiron 531 running Vista. The problem is with the Print Spooler. I get an error message saying the print spooler service failed and would I like to retry or cancel. I have tried four times to install or retry and every time it fails.

StevenD

2008-01-09 12:34:46

StevenD

Registered: Oct 6 2006

Posts: 368

Here is the error message I get.

-- "Error 1920. Service 'Spooler' failed to start. Verify that you have sufficient privileges to start system services."

StevenD

2008-01-10 09:26:27

lkassuba

Registered: Jun 28 2007

Posts: 3636

Are you running Acrobat 8.0 or 8.1? Only 8.1 supports Vista.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2008-01-10 12:20:01

StevenD

Registered: Oct 6 2006

Posts: 368

It is Acrobat 8.0. I had to temporarily disable some things in order to get it on Vista. I just need to update it to 8.1 which I hope I can still do.

StevenD