Adobe Acrobat

2008-07-29 14:59:44

BobInIndy

Registered: Jul 29 2008

Posts: 3

Using Windows XP Pro SP3 with all updates…

In Add/Remove Programs, when you click the remove button for Adobe acrobat 7.1.0 Professional (upgrade, which has always worked fine), it immediately gives you the following message:
"The installation source for this product is not available. Verify that the source exists and that you cannot access it."
I tried to unistall it again with the original 7 dvd in the dvd drive, but got the same error.

I inserted the original DVD, hoping that it would give me add/remove/repair options, but it gave me exactly the same error message as above.

With the manual uninstall failing, I then tried to install Adobe Acrobat 9 pro Extended (upgrade) and it fails to uninstall 7.1.0 with the following error message:
"Error 1714. The older version of Adobe Acrobat 9 Pro Extended - English,Francais, Deutsch cannot be removed. Contact you technical support group."

I am dead in the water. Please advise.
bob

My Product Information:
Acrobat Pro Extended 9.0, Windows

2008-07-30 05:32:55

lkassuba

Registered: Jun 28 2007

Posts: 3636

Acrobat uses registry keys to store the installation path information. If the registry keys become damaged, the Error 1714 can be generated. Here is a [url=http://kb2.adobe.com/cps/405/kb405575.php]technical note[/url] to address the problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2009-03-22 13:45:09

ggidora

Registered: Mar 22 2009

Posts: 2

That link just gives me a blank page.

I am having the same problem, I have unintalled everything to do with acrobat including the reader and have edited anything to do with acrobat out of my registry. I have cleaned my registry numerous times and I keep getting this error message. I am at a loss on what to try next and was hoping that this link would provide the solution.

Thanks for any help

2009-03-31 11:34:45

lkassuba

Registered: Jun 28 2007

Posts: 3636

I've corrected the link -- let me know if it helps.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2009-03-31 14:00:06

ggidora

Registered: Mar 22 2009

Posts: 2

Yes it worked. Thanks for your help

2009-05-08 10:03:16

aaroncampbell

Registered: May 8 2009

Posts: 1

I'm having the same problem and the link is blank again.

2009-05-19 12:48:59

heb301

Registered: May 19 2009

Posts: 1

I am having the same problem and the link to the technical note goes to a blank page. Help!

2009-05-20 06:23:20

lkassuba

Registered: Jun 28 2007

Posts: 3636

Have you tried running the Microsoft Windows Installer CleanUp Utility prior to installing Acrobat 9? You can go to http://support.microsoft.com/kb/290301 on the Microsoft Support website for instructions on downloading and installing this utility.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2009-05-27 05:43:11

Richard Lewis H...

Registered: May 26 2009

Posts: 7

The link to registry keys is broken again. Is there a more permanent link you might be able to provide?

2009-06-02 11:13:02

lkassuba

Registered: Jun 28 2007

Posts: 3636

Was your Acrobat installation part of Creative Suite? If so, which version?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2009-06-10 08:37:21

#10

pjmcneeliv

Registered: Jun 10 2009

Posts: 1

I had the same problem, and also found a broken link when I clicked the Technical Note link above.

I took the advise of running the Microsoft Windows Installer CleanUp Utility prior to installing Acrobat 9. This worked in that I was able to install Acrobat 9 EXT, but now I have both 8 Pro and 9 Ext installed.

What do I do about the 8 Pro Installation?

2009-06-16 11:42:09

#11

lkassuba

Registered: Jun 28 2007

Posts: 3636

Try this [url=http://kb2.adobe.com/cps/405/kb405575.php]technical note[/url] link.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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Uninstal of 7 Pro fails, cannot install 9