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Upgrade to Acrobat 8 / Terminal Server causes Word to start Safe Mode

Forum Index > Deployment & Installation > Upgrade to Acrobat 8 / Terminal Server causes Word to start Safe Mode
2009-01-05 06:14:21
darrenh
Registered: Jan 5 2009
Posts: 8

We recently upgraded one of our Terminal Servers to Acrobat Standard 8.

I did this by uninstalling Acrobat 7 before installing and all operations were carried out from the console rather than from a remote session.

Since then, Word only opens in Safe Mode for all non-administrators, users with administrator rights don't seem to have a problem.

I have deleted the normal.dot file for certain users. This allows Word to open once, but the next time Word attempts to open a file, it fails and insists on starting in safe mode

I found the following link in previous posts. It was very useful, but I was not able to resolve the problem

http://kb.adobe.com/selfservice/viewContent.do?externalId=333235&sliceId=1

It almost looks like PDFMaker is writing to a hard disk location or registry location which the users do not have access to.

I have the same results with versions 8.0.0 (on the CD) and 8.1.3

Is anyone aware of such a location? If so, could they advise?

thanks

Darren

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2009-01-05 07:53:28
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What Windows Server version is this? What OS is installed?

Does the Trusted Publishers tab list Adobe Systems Inc. or is the security setting set so macros can be installed in Word?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-01-05 08:17:07
#2
darrenh
Registered: Jan 5 2009
Posts: 8
It's Windows 2003 Standard SP2. Office is 2003 SP3

Yes, I've tried both ways

Trusted Publishers does list Adobe Systems Inc when uncheck the "trust all addins/plugins option"

The problem seems to occur once the normal.dot is created.
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2009-01-05 08:52:45
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Can you create PDFs using the Adobe PDF printer?
Did you Activate your copy of Acrobat? Is this a license version or retail?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-01-05 08:59:20
#4
darrenh
Registered: Jan 5 2009
Posts: 8
PDF printer works, but doesn't create hyperlinks (unfortunately, I need these)

Yes, it's activated

We've tried using the Run As option to run as administrator. After I did this with one of my users, she was able to run Word with PDFMaker normally when I set Word back to run as the logged on user.

I haven't been able to replicate this on another user yet.
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