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Acrobat could not submit your data... Error message

Forum Index > Forms: Acrobat > Acrobat could not submit your data... Error message
2010-04-21 08:17:07
SymmetryMedical
Registered: Apr 21 2010
Posts: 26

Hi, I've searched the forums and google, and though I can find a few people with similar issues, none of them seem to have a reply to them, which is worrying, so I'm posting to see if you can help.

Our company bought lots of copies of adobe standard 9. The user wants to set up a workflow for documents so other people can sign/approve them, at the moment it's all done manually which is getting pretty hectic, forms getting lost etc.

So he is creating the form, then distributing it, on a local server, he adds the recipients and adobe sends them an email via outlook with a link on it. So far it works perfectly. The tracker has all the recipients in there showing as not yet signed. Exactly as we want it.

However, when they sign the document and try to submit it, it throws back the error:

"Acrobat could not submit your data. Please see Tracker for more information."

There is no other information in the tracker, I've tried several different machines, all using acrobat 9, and none of them can get it to submit, including the person who started the workflow in the first place.

The server location is accessible by all, after reading another thread on here I gave the location Full Control which hasn't helped, same error. The document security has modify disallowed, but signing is allowed, I assume that's all they need to sign it and submit it?

Is there something we're doing wrong? Or can you think of anything that might help?

regards
Craig

My Product Information:
Acrobat Standard 9.3.1, Windows
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2010-04-27 05:44:29
#1
SymmetryMedical
Registered: Apr 21 2010
Posts: 26
Hi, An update for anyone who's wondering. The form that was made, was a converted excel file, which was edited to add checkboxes and digital signatures. This form caused the Submit error.

However, a completely different form, made in the exact same process but using a different excel spreadsheet to start with, submitted absolutely fine. As did several others. Therefore I can only assume it's something to do with that particular document.

Attempts to remake the problem form resulted in the same 'unable to sumbit' error. The security settings on both the working form and none working one were identical, the locations saved/sumbitted to were identical, I can find no other differences except for the use of a different starting excel spreadsheet.

Does this shed any light for anyone or ring any bells? Does this narrow down the problem at all? Any help would be appreciated.

regards
Craig
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