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AcroForm FDF Template functionality broken by updates

hammo7
Registered: Oct 12 2010
Posts: 2

We have many cases where we build an FDF file that went sent to the browser causes a PDF to be assembled (and form fields filled in) from multiple PDFs containing acroForm templates. Each time an Acrobat patch is applied by my company, this functionality is broken. While broken, the PDF is still assembled but all of the form fields are blank. FDFs that do not rely on templates and simply fill in a standard acroForm work fine. Also, the template based PDF technology still works if loaded into Acrobat OUTSIDE the browser, it is only broken in the browser. This tells me that the FDF is constructed correctly.
 

 
To fix the problem we must run a repair from within Acrobat on each client machine to restore the functionality. However, version 9.3.4 appears to be the nail in the coffin and a repair will no longer fix the problem. We also tried version 9.4, no help.
 

 
Has Adobe dropped support for this functionality? I know this is the 'old' way of doing things but it will be a massive task to update all of our forms.

My Product Information:
Acrobat, Windows
wusher
Registered: Oct 14 2010
Posts: 1
We are experiencing the same issue at our company.
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4307
This is a user to user forum. Have you reported the porblem to Adobe through the techsupport at Adobe.com?

George Kaiser

hammo7
Registered: Oct 12 2010
Posts: 2
Yes, no response yet.