These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Another reader can't submit form issue

Forum Index > Forms: Acrobat > Another reader can't submit form issue
2010-01-12 10:34:34
bjswanson
Registered: Jan 12 2010
Posts: 5

Using Acrobat Pro 6.0, I created a form with 6 text fields and a submit form button. Works fine on my Mac, when opened with Reader on Windows on PC, it gives "operation not permitted... " when "submit" button is clicked. All usage rights are allowed under "document properties." All fonts except a Helvetica are embedded. User cannot save form even if submit button is removed.

My Product Information:
Acrobat Pro 6.0, Macintosh
Top
2010-01-21 13:06:43
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
You need to make sure all the fonts are embedded. Otherwise recipients will receive this message when they attempt to open a reader-enabled file.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2010-01-22 04:56:26
#2
willumc
Registered: Jan 22 2010
Posts: 1
I have about this same issue, it's not worth creating a new topic for it.
I created a form in Acrobat 9 pro. Eveything works well.. Couple of fields to fill in and a submit button with a mailto: in the link and sending the whole pdf file.
On some computers this form works perfect.
On other computers I get the same error message as the topic-starter here.

I also found the solution about the fonts.
When I look at the fonts of my file it says the following:

Arial (embedded)
Type: TrueType
Encoding: Ansi

Arial (Embedded Subset)
Type: TrueType (CID)
Encoding: Identity-H

TimesNewRoman (Embedded Subset)
Type: TrueType (CID)
Encoding: Identity-H

I checked my document and I only find the Arial font (I've selected each Text-part in the document and looked at the properties, also from each field I checked the properties.)
I don't find TimesNewRoman anywhere.

I have to mention that I created this form from a Word-Document, which has a table in it.

Does someone know how I can make this form work on all computers? How I can change the TimesNewRoman font (if necessary?)

I hope someone is able to help me out with this, since this is a very important document.

Ps.
When I examine the document, I get the messages:
Metadata (2 items)
Document and Images, but I can't change this when I press Show Preview.

and

Form fields (46 items)
It just shows all the fields? don't know why this is shown?
Top
2010-01-22 08:55:39
#3
bjswanson
Registered: Jan 12 2010
Posts: 5
Recreated form in Illustrator, changed fonts to outline (so there are no fonts). Form action is set to submit entire PDF form.
When PC/Explorer 6 user opens form, he gets message that only data will be sent, not entire form - no matter what mail program he chooses. His default mail program is Outlook Express, which will not allow the action at all.
Top