Data in Form Fields Not Clearing Upon Close/Reopen

Acrobat/Reader has an option for form data caching and auto complete but the information they retain are for the application on the specific machine and user. Now if users do not logoff before another user comes to the machine or users share a use rid then that is a system administration problem and Acrobat can be set to reset the form before closing and saving and before opening, but this means not saved form data.

Can you provide more information?

Was the form created in LiveCycle Designer and saved as a PDF or created in Acrobat using the Form Tool?

Is the form posted to a web site, a SharePoint site, an intranet site, a WAN, or a desk top?

Is the user using Acrobat or Reader?

Is the form being saved before closing?

Do other users on other machines see the other users data?

What versions of Acrobat/Reader will be used by the target users?

The form was created in Acrobat 6 Pro using the form tool.

It is posted to an intranet site.

Users are opening with Acrobat Reader 7.

The form is not being saved before closing.

Other users do not see the data.

It sounds like the users have the "Auto form data caching" preference checked. That can be turned off on all the users systems or you can add the following script as a documentl level script to clear the form if the form is opened in a browser:

// in a browser?
if (this.external) {
// true - clear the form
this.resetForm();
} // end if in a browser

this.dirty = bDirty; // clear bit that ask for save

/*
edited to add the following document options
will not cause problems on prior versions
*/
// Turn off Auto-Complete
this.noautocomplete = true;
// Turn off Acrobat’s forms caching
this.nocache = true;