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data in submitted form

angelcinder
Registered: Oct 26 2009
Posts: 24

Hi all,
I am really not sure what I am missing here...
I have created an interactive form in Livecycle. I used the email button and the ditribution form function in acrobat 9 pro. I also tried enable the extended rights.
So I was able to sent the form to clients. But when the clients filled in the form and emailed back to me, the form was just blank. Acrobat was able to recognize and collect the form in the track form function (except the data in the form were blank). Even if the clients have saved the copy that they completed when they open the saved form it's blank as well.

Please advise on this.
Thank you.

My Product Information:
Acrobat Pro Extended 9.2, Windows
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
When you enable a form for distribution Acrobat automatically adds Reader Rights so you don't need to do this.

So you are saying that Acrobat did not save the entered data. What version of Reader were they using? Have you tested this yourself? Open the distributed form in Reader and fill in some fields. Is the save button/menu item enabled? Is there an error message when you save? Does the date and file size on disk change? When you close and reopen the file does it contain the entered data?

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/javascript.php]http://www.adobe.com/devnet/acrobat/javascript.php[/url]

Then most important JavaScript Development tool in Acrobat
[url=http://www.pdfscripting.com/public/34.cfm#JSIntro][b]The Console Window (Video tutorial)[/b][/url]
[url=http://www.acrobatusers.com/tutorials/2006/javascript_console][b]The Console Window(article)[/b][/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

angelcinder
Registered: Oct 26 2009
Posts: 24
Yes I tested it.
No error message was shown. The buttons do show in the menu. After I save, I close the form and re-open the form, it's blank. (I tried saving without changing the file name and tried with, and both gave me the same result)
We all use 9.2 Reader, windows.
The form received does become maybe 10kb bigger than the blank form that I sent.

I am creating the same form using the Acrobat instead of the Livecycle. The data could be saved this way. I find it really odd.....
barbarakeller
Registered: Nov 5 2009
Posts: 13
I'm having a similar problem. I made a form with Acrobat 9, chose it to be submitted as a pdf, and enabled save for Reader. When I open it with Reader, fill in data, save it, and reopen it, the data is there. When I try to submit it, there is no data.
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
Other people have complained about this same issue as well. I'm pretty sure there is a bug in one of the Acrobat 9 Updates. Do you have the latest?

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

barbarakeller
Registered: Nov 5 2009
Posts: 13
I recently updated to Acrobat Pro 9.2.0. What can I do? I really need to get this done and up.
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
Go with the AcroForm.

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

barbarakeller
Registered: Nov 5 2009
Posts: 13
I looked up AcroForm. I didn't know there was a choice. Is this the format that the 'Form Wizard' creates?
How do I choose? Also, I don't think it's a bug in an update, because people were having this problem with Acrobat 8 two years ago (http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=683). I think I'm just missing something. Thank you for your comments. I hope I can get an answer somewhere. It's really frustrating.
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
If you think you are missing something then do this test:

1. Start off with a new blank form, fresh form LiveCycle. No enabling, not setup for distribution.
2. Fill out this form in Acrobat Professional. Save, close, and reopen. Is the data there. If it is then you know the basic form works.
3. Now Reader enable the form from the "Advanced" menu.
4. Repeat Step #2.
5. If it's still working then open the filled out and saved enabled form in Reader.
6. Is the data you entered and saved in Professional visible?
7. Modify some of the form fields and save and reopen in Reader. Is the data there?
8. Open in Professional, Is the data there?

Let us know your results for each step. Remember, for this you have to start off with a fresh form, the one saved out of LiveCycle Designer.

To find out how to build an AcroForm watch this video:
http://www.pdfscripting.com/public/34.cfm#FirstForm

Here's a discussion on the differences between AcroForms and LiveCycle Forms, if you search you'll find a few discussions like this one:
http://www.acrobatusers.com/blogs/thomp/so-what-difference-between-acroforms-and-xfa

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/javascript.php]http://www.adobe.com/devnet/acrobat/javascript.php[/url]

Then most important JavaScript Development tool in Acrobat
[url=http://www.pdfscripting.com/public/34.cfm#JSIntro][b]The Console Window (Video tutorial)[/b][/url]
[url=http://www.acrobatusers.com/tutorials/2006/javascript_console][b]The Console Window(article)[/b][/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

barbarakeller
Registered: Nov 5 2009
Posts: 13
I don't have LiveCycle. I'm trying to do this with Acrobat. Does Acrobat produce an AcroForm?
Thanks, Barbara
barbarakeller
Registered: Nov 5 2009
Posts: 13
I started with a new form - a Word document saved as a pdf, opened in Acrobat9, and I used the Form Wizard to identify the fields. I added a submit button, under action, chose mouseup, submit a form, then under add... used a mailto:, and chose PDF. I then exited Form Editing, and under Advanced, extended the features in Adobe Reader. I saved it. I could open it in both Acrobat and Reader, fill it out, and save it. Then reopened it and it contained the data.

But... for both Acrobat and Reader, when I submitted it and chose my desktop email program, the attachment contained no data. Just the form. I thought choosing PDF as an option for the submit format would attach the form with the data in it.

I don't know what's happening, what I've done wrong, and I need some help.
Thank you in advance!
barbarakeller
Registered: Nov 5 2009
Posts: 13
I figured it out. And I want to let you know, so you can tell people who are as stupid as I am what to do.
When I submitted the form, it came up on my mail program as an opened page. However, only the form showed. I assumed the data wasn't being attached. Then, finally, I read that the attachment needed to be opened. There everything was!

Thanks so much for your efforts!