These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Deactivating/uninstalling Adobe Acrobat 9 pro issue

Forum Index > Forms: Acrobat > Deactivating/uninstalling Adobe Acrobat 9 pro issue
2008-10-17 02:10:34
lingeo
Registered: Oct 17 2008
Posts: 5

We have just purchased Adobe Acrobat 9 pro with a single user license. After installing it on the computer I was told to change which computer to use it on. I uninstalled the software on the original computer but since learned that I should have deactivated it first. I have been able to install it on another computer but Adobe recognised that it is still activated on another computer and has advised me to deactivate it first. I have 30 days to do this. Since the software no longer exists I can't deactivate it. Any help?

Top
2008-10-17 06:00:27
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
I would give Customer Service a call for Activation issues:

800-833-6687
7 days a week
6am-8pm(Pacific time)

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2008-10-17 06:28:09
#2
lingeo
Registered: Oct 17 2008
Posts: 5
Thanks. Have tried both tech support and activation support - who referred me back to tech support who are now giving 1 hour waiting times on the phone for an answer. Was hoping someone out there might have a DIY answer which would be quicker for me to do.
Thanks anyway
Top