I am using Adobe Acrobat X Standard, in Windows. I have filled in and modified a state-created .pdf form, and I am attempting to save it as a unique file. I will be customizing the responses to this form for several clients, and I could like to save the customized .pdf files with unique names or in unique locations.
Based on some prior similar posts, I tracked down the following information under the file's Properties: The original form was created on 4/30/2004, PDF Producer: Acrobat Distiller 5.05 (Windows), PDF Version: 1.6(Acrobat 7.x).
After opening the file, I filled in several existing fields, and the only other modification I made was to add text to a line that had not been formatted as a blank field.
When I attempt to "Save As," I get the above-captioned error message: "The document could not be saved. There was a problem reading this document (14)."
This only happens when I use "Save As." Saving presents no problem. When I save and re-open, all of my data and the text entry are there. However, this does not allow me to save unique files for each client. It makes no difference when I "Save As" whether I change the name, the location of the file, or both.
I would appreciate any guidance on this issue. I use these forms often, and being able to save them uniquely for each client was really the main reason I purchased Acrobat Standard (rather than reader). When I used these forms in an earlier version of Acrobat at a prior employer, I did not have this issue.
Thank you very much!
"The document could not be saved. There was a problem reading this document (14)."
2011-10-03 15:28:09
My Product Information:
Acrobat Standard 10.1, Windows
Acrobat Standard 10.1, Windows
2011-10-03 16:45:37
#2
I forgot to ask if there was any security on the file, File > Properties, click Security.
2011-10-03 17:08:34
#3
According to the Comments bar, "This document has no comments." It also has no security. I tried extracting the pages. When I extract only page 2 (of 2), I can do the "save as." When I extract page 1 or both pages, I encounter the same error. Page 1 is the page onto which I added some text, but when I went back to the original file, filled out the forms, and omitted the added text, I got the same results. Are there any other likely culprits?
Thanks for your help!
Thanks for your help!
2011-10-04 02:56:52
#4
If you work with Windows 7 you should disable the file preview (hide preview window) in the explorer.
Also, make shure you do not save to a network folder with a path length more than 256 characters.
Also, make shure you do not save to a network folder with a path length more than 256 characters.
2011-10-04 03:11:42
#5
What happens if you open and save as… the blank document?
You may also deactivate the "Save as… optimizes for fast web view" option in your preferences. Experience has shown that this feature can mess up a form, because it reorganizes the internal structure of the document, but does not update the active document's information.
Hope this can help.
Max Wyss.
You may also deactivate the "Save as… optimizes for fast web view" option in your preferences. Experience has shown that this feature can mess up a form, because it reorganizes the internal structure of the document, but does not update the active document's information.
Hope this can help.
Max Wyss.
2011-10-04 06:32:04
#6
Thank you for your suggestions. The file preview pane in explorer is/was already off. The network path is less than 100 characters long. If I try to "save as" the blank document, I get the same result. I have deactivated the "save as...optimizes for fast web view" option in preferences. Again, the same result.
I have by accident found a possible solution. If I open the file in Mozilla Firefox and use the Adobe plug-in to save, it allows me to "save as" from there.
Interesting new twist: I also cannot print the document from Acrobat X Standard. I get a two successive error windows. The first says "The document could not be printed," and the second "There were no pages selected to print." This error comes up regardless of how many and which pages I try to print, or which of the three printers in the office I use. However, the same solution above works here. If I open in Firefox, I can print just fine.
It's not an elegant solution, but I suppose it will work for now? I honestly don't think we encountered this issue in Acrobat 8 or 9.
Thanks again,
Ross
I have by accident found a possible solution. If I open the file in Mozilla Firefox and use the Adobe plug-in to save, it allows me to "save as" from there.
Interesting new twist: I also cannot print the document from Acrobat X Standard. I get a two successive error windows. The first says "The document could not be printed," and the second "There were no pages selected to print." This error comes up regardless of how many and which pages I try to print, or which of the three printers in the office I use. However, the same solution above works here. If I open in Firefox, I can print just fine.
It's not an elegant solution, but I suppose it will work for now? I honestly don't think we encountered this issue in Acrobat 8 or 9.
Thanks again,
Ross
2011-10-04 06:48:37
#7
Update: Actually, that's not a permanent solution either. After the initial round of success with printing and saving, if I open it a second time - in either Acrobat or Firefox (say, to make additional changes based on new information), I encounter the same errors on both printing and saving as.
2011-10-04 10:34:04
#8
Ross,
It sounds like you have a problem with your installation. Do you have more than one version of Acrobat installed on your machine? Make sure Acrobat is up to date first, then try Help > Repair Acrobat Installation.
If that doesn't resolve it, un-install and re-install Acrobat.
As for printing errors, this error can be caused by extra, un-used printers installed on your system (Acrobat polls all installed printers before sending the file).
It sounds like you have a problem with your installation. Do you have more than one version of Acrobat installed on your machine? Make sure Acrobat is up to date first, then try Help > Repair Acrobat Installation.
If that doesn't resolve it, un-install and re-install Acrobat.
As for printing errors, this error can be caused by extra, un-used printers installed on your system (Acrobat polls all installed printers before sending the file).
2011-10-04 13:23:34
#9
I do not have more than one version of Acrobat. Just to be safe, I uninstalled Reader and a free PDF reader from another company. The only remaining Adobe programs on my machine are Acrobat X, Adobe Bridge, and the Flash Player. I did this after I did the repair installation and restart my machine. Still the same results.
I have run the Repair Acrobat Installation and still have the same results. I am hesitant to un-install and re-install the whole thing, only because I downloaded it directly from the website and do not have a disk. Will they know it's the same machine and let me download all over again?
I have removed all the extra printers. I see only our three, plus Adobe PDF, Microsoft XPS Document Writer, and Quicken PDF Printer. Still no luck. When I try to print, I can select any of these specific printers and use the printing screen. Then the printing progress window pops up, but it never makes it past 0%.
The problem does seem to be limited to this file. So far, other files from the same state agency can save as and print fine. I haven't tried them all. (There are at least 100, and we probably use 20-30 in any given year.) But, we do use this one often, and I would really like to print and save each time we do.
Thanks so much,
Ross
I have run the Repair Acrobat Installation and still have the same results. I am hesitant to un-install and re-install the whole thing, only because I downloaded it directly from the website and do not have a disk. Will they know it's the same machine and let me download all over again?
I have removed all the extra printers. I see only our three, plus Adobe PDF, Microsoft XPS Document Writer, and Quicken PDF Printer. Still no luck. When I try to print, I can select any of these specific printers and use the printing screen. Then the printing progress window pops up, but it never makes it past 0%.
The problem does seem to be limited to this file. So far, other files from the same state agency can save as and print fine. I haven't tried them all. (There are at least 100, and we probably use 20-30 in any given year.) But, we do use this one often, and I would really like to print and save each time we do.
Thanks so much,
Ross
2011-10-04 14:12:51
#10
You should be ok re-downloading. Login at adobe.com, click on My Orders (at the top right), then Your Downloads (at the top left). If you email me the file, I can try the Preflight repair [email protected]
2011-10-26 10:13:41
#11
Update: Actually, that's not a permanent solution either. After the initial round of success with printing and saving, if I open it a second time - in either Acrobat or Firefox (say, to make additional changes based on new information), I encounter the same errors on both printing and saving as.
Somehow your file as acquired improperly formed annotation objects and these objects are also creating problems when you attempt to print the file. You can usually see them if you open the Content pane in Acrobat and look under the annotation tag. To remove them you can try the following steps -- as it has worked for others:1. Export all your existing comments to a data file (if you have any).
2. Save the file under a new name.
3. Open the Content navigation pane and track down what page (s) have the invalid annotations objects on them.
4. Create a new document with a blank page.
5. Use the Replace page capability on the blank page to bring in the underlying content of the page that is giving you problems. It won't bring across the bad annotations.
6. Bring the corrected page back into your document.
7. Re-import your comments (if you have them)
8. Save the file
You might have an invalid annotation object, are there any comments in the file?
It is worth a shot to try Tools > Pages > Extract, to see if you can get copies out that way.
Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+