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Error message when emailing a completed fillable form

Forum Index > Forms: Acrobat > Error message when emailing a completed fillable form
2009-02-17 13:38:05
tgomsrud
Registered: Feb 17 2009
Posts: 6

I am new to creating fillable forms. I have created a 'submit by email' button and have it pointed to return forms to my email address (mailto:.....) and have also selected to send the forms as a PDF - the complete document. Last - I enabled usage rights in Reader.

Thought I was all set. My 'test' users (they only have Reader) are able to complete the form, save it, and print it out.

However, the problem is after a user has completed the form and go to Submit by Email... the email message window launches a message at the top of Outlook appears and states that the email message has not been sent. After clicking 'Send' the email message window does not close and the user still sees the message that the 'message has not been sent.'

When, in fact, I have received the completed PDF forms in my inbox... (One 'test' user even though that her computer had locked up on her (it did not)... )

How can I resolve this?

Thanks!

-tlg

My Product Information:
Acrobat Pro 8.0, Windows
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2009-02-18 06:09:10
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Can you provide more detailed information on the e-mail client and OS version that you're using?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-02-18 08:51:34
#2
tgomsrud
Registered: Feb 17 2009
Posts: 6
I am using MS Windows XP Pro. I just updated Adobe Pro 8.0 last night. And all the testers use MS Outlook (I have 2007) and we are on pop mail. Please let me know if you need additional info. Thanks!
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2009-02-18 10:12:21
#3
coveredup
Registered: Jan 8 2009
Posts: 6
I was having the same problem when I chose "send the whole PDF file". The test user could not send the document and I never got it either.

When I changed the submission choice to "send form data" it worked perfectly. Then when you receive it and open the attachment, the data is automatically filled in on the original form, which you can then save with a unique name.

Might be worth a try. I'm very new at this too, so I'm probably doing something wrong also. I use Acrobat 9 Pro.
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2009-02-24 10:50:17
#4
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is this a very large form? Have you tried just sending the form data instead of the whole PDF? Also, are the Send/Receive settings for Outlook the same for all machines?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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