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Extend features in adobe reader not working correctly

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2010-04-27 14:37:49
maximus
Registered: Mar 25 2010
Posts: 5
Answered

I designed and order form in adobe acrobat 9.3.2 pro on my mac. I selected extend features and put it on my web site. Some people are able to use the form, save it to their hard drive, open it later and make changes to the form as I planned but others, it seems on PCs are able to fill in the form only once, they are not able to save the form, open it later and make changes to the number of products they want to purchase and then save again. Can anyone help with this issue? If anyone wants to try it the link is below. Click on wholesale order form on the right.

http://mcintireanddamico.com

My Product Information:
Acrobat Pro 9.3.1, Macintosh
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2010-04-27 14:59:26
#1
Dimitri
Expert
Registered: Nov 1 2005
Posts: 1389
Hi maximus,

Cool pillows! On a Windows Vista PC I was able to open the form in Acrobat Pro, fill, save, close, re-open, fill in more fields, save, close re-open and change values in fields. I repeated this with Adobe Reader 9 with no problems.

I know that doesn't help answer why some of your users are having a problem, but I wanted to report that it works fine for me. I have seen others report this same problem and have not yet seen any good answers for why it happens. We had a client send us a PDF that was enabled and they could not fill and save it themselves but when we got it we could. One thing you can do is to suggest to users they need to have an updated version of Adobe Reader. Since Adobe now frequently updates Adobe Reader it seems there are sometime wierd bugs that crop up then get fixed in the next release. If you can try to track down what version of Acrobat or Reader the people who have the problem are using that may shed some light on it.

Hope this helps,

Dimitri
WindJack Solutions
www.pdfscripting.com
www.windjack.com

Dimitri Munkirs
WindJack Solutions
pdfscripting.com

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2010-04-28 11:54:38
#2
maximus
Registered: Mar 25 2010
Posts: 5
I think you are right that it may have something to do with using an older version of Reader. I will add a note about updating to the newest version of Reader. Thanks a lot.
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2010-06-01 21:14:39
#3
sgrey
Registered: Oct 15 2008
Posts: 14
I, too, have had this problem and have not really seen a good solution.

With my form (created on a Mac with Acrobat Pro 9.31), Mac users with Reader 8.21 and pc users with Reader 8. and Reader 9.0 could reopen and re-edit.

Mac users with Reader 9.31 and pc users with Reader 9.1 and Reader 9.31 could reopen, but received the "This document has been changed..." error, preventing any further editing.


I would have assumed that it is a Reader version issue, but one pc user (in our Tech Support office) using Reader 9.31 could not re-edit my form, but could save and re-edit others.

If you have come up with a solution, let me know.
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