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Failed to add returned form to the responses file / bad parameter

Forum Index > Forms: Acrobat > Failed to add returned form to the responses file / bad parameter
2010-05-27 00:42:03
electra
Registered: May 26 2010
Posts: 6

I distributed a simple form to the members of a school's parent community. While many submitted forms went through just fine, several produce a "failed to add returned form to the responses file" error.

[img]http://www.oberseebilingualschool.com/images/2010-05-27_084530.png[/img]

This is particularly annoying because I can't find any log files to determine whose form was not properly submitted.

I am using Adobe Acrobat 9.3.2 Professional on Windows 7.

Thanks for any help!

My Product Information:
Acrobat Pro 9.3.1, Windows
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2010-05-27 01:40:42
#1
NK-INC.COM
Registered: Apr 17 2010
Posts: 93
This may be an FDF issue. When the PDF is submitted or the FDF is served to a buffer, and it may be missing the File name tag.

What are you doing? Can you please specify the environment, ex: server, client, language?

Regards,

Nick K.
NK-Inc.com
FDF Toolkit .net: ASP.net library for PDF
Email PDFs with PDF Email .net

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2010-05-27 02:30:23
#2
electra
Registered: May 26 2010
Posts: 6
NK-INC.COM wrote:
This may be an FDF issue. When the PDF is submitted or the FDF is served to a buffer, and it may be missing the File name tag.What are you doing? Can you please specify the environment, ex: server, client, language?
Thank you for your post.

Here is what I did:
The form was distributed by email and download to the recipients. I use Acrobat.com as the server and Acrobat 9.3.2 English on a Windows 7 32bit German OS.
Quote:
Status: Active
Distributed On: 20.05.2010 23:43:05 using Acrobat.com
Access Level: Open access: Anyone who knows the URL can fill out and submit the form
In the forms tracker, I select the form in question and click "view responses". Several responses process flawlessly, then the described error message appears, repeatedly for a number of submitted forms. Between each error message, there is a split-second view on an import window, but it is not possible to see any meaningful content, because it is immediately covered by the next error message.
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2010-05-27 03:18:37
#3
NK-INC.COM
Registered: Apr 17 2010
Posts: 93
The default data encoding is UTF-8 for XML, and you are submitting UTF-16 (German).

If it is a LiveCycle form, Change the submit button encoding to UTF-16, and perform a "Save-As", and re-enable the usage rights.

If this works please let us know.

Thanks.

Regards,

Nick K.
NK-Inc.com
FDF Toolkit .net: ASP.net library for PDF
Email PDFs with PDF Email .net

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2010-05-27 08:07:38
#4
electra
Registered: May 26 2010
Posts: 6
NK-INC.COM wrote:
The default data encoding is UTF-8 for XML, and you are submitting UTF-16 (German).If it is a LiveCycle form, Change the submit button encoding to UTF-16, and perform a "Save-As", and re-enable the usage rights.

If this works please let us know.

Thanks.
This is not a LiveCycle form but a regular PDF form created by Adobe Acrobat 9.3.2 Professional. The submit button is not part of the form but provided by Acrobat or Acrobat Reader. I don't see a way of influencing data encoding.

Due to my limited understanding I do not see why some forms come in perfectly while others generate the error message. All recipients use the same form that was created on the same machine as the PDF file where the responses are collected.

Best regards
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2011-10-04 12:17:42
#5
dave K
Registered: Oct 4 2011
Posts: 17
Please, where are you seeing this error message. I have similar problem, but other than no responses in the response file window, I see nothing wrong. TRACKER says I have 8, but only the first two arrived several days ago and they are stuck now.
Is this what you are seeing, pls? I've tried to call Adobe for paid help, will let you know after 3 days if they ever call back...

Dave K

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2011-10-08 05:27:27
#6
dave K
Registered: Oct 4 2011
Posts: 17
As you have seen in topic "responses not added." Bhe bug described circa 30 SEP finally has been corrected. It takes removing some files as well as stopping a service. Check it out. FYI I never did get the promised call-back, and not *all* of the numbered responses appear to have arrived. Feels like a FidoNet beta project, sigh...

Dave K

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