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Failing submit fill in pdf form

Forum Index > Forms: Acrobat > Failing submit fill in pdf form
2009-09-10 18:30:34
spunkyangel
Registered: Sep 10 2009
Posts: 2

I have created pdf fill in form with SUBMIT button for my client to an email address to attach the completed pdf filled in their user(http://www.strictlyresidential.co.nz/tenants/forms.php).
I have tested and it worked fine. However, except for me, when other users(or browsers) click the SUBMIT button, they have failed to submit and see message “This operation is not permitted.”
Why is this happening?
Please HELP!!

My Product Information:
Acrobat Pro 9.0, Windows
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2009-09-15 11:06:04
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
This message is usually caused by fonts not being embedded within a form. Make sure all fonts are embedded (you can check this under the File --> Properties --> Font tab). Also, make sure that fonts are embedded in underlying PDF (if used) as well. You can use the function Document --> Examine Document feature in Acrobat Pro. prior to importing a PDF as artwork in LiveCycle. You can also find hidden text and deleted hidden page content, which may cause the issue as well.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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