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Forms: Recipients get varied error messages when submitting

kalask
Registered: Oct 14 2008
Posts: 6
Answered

Where do I start troubleshooting? - see last paragraph

I created a form with Acrobat 9, enabled usage rights, and distributed it through the Distribution and Tracking Wizard (selected “Automatically collect responses on my own internal server”). Told the 42 recipients to be sure they were using Reader 9 to read and submit the doc.

Six recipients got this message:
The data collection workflow has ended and data is no longer being accepted. Please contact the initiator with any questions.

Three recipients got this message:
Acrobat could not submit your data. Please see Tracker for more information.

Two recipients got this message:
This completed form is returned to you through email because the recipient does not have Acrobat 9 or Acrobat Reader 9 (or later version) This is not the case!

One recipient got a message saying that the initiator's box was full and another recipient got a message saying “Could not access the network resource”

Curiously, the two recipients that submitted their response with Reader 8 came through fine.

One variable that may have an effect is that the network folder where the responses were going was restricted to only three people (whose responses went through). Since then, we have taken off the restriction. But the recipients still cannot submit their responses.

Thanks
Leah

My Product Information:
Acrobat Pro 9.3.1, Windows
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What type of error message do the recipients receive now that the permissions issue has been corrected?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

kalask
Registered: Oct 14 2008
Posts: 6
Thanks, Lori for your reply. Now I'm not sure the permission issue has been corrected.

Recipients are still getting one of two error messages:

[color=blue]"The data collection workflow has ended and data is no longer being accepted.
Please contact the initiator with any questions."[/color]

and

[color=blue]"Acrobat could not submit your data. Please see Tracker for more information."[/color] When the recipient goes to the next step with this response, it says [color=#FF0000]"Could not access the network resource”.[/color]

My suspicion, which I don't know that much about, is that our IT person didn't give adequate permission (check or uncheck the appropriate boxes) and/or the recipient needs to reboot their computer for the permission change to take effect.

I looked at [Folder] Properties >> Advanced Security Settings for [Folder]>>Permission Entry for [Folder] and these areas were marked as Allowed:
Traverse Folder/Execute File
List Folder/Read Data
Read Attributes
Read Extended Attributes
Read Permissions.

The Object Name is Domain Users (Our_Company0\Domain Users). This is a shared folder on the network.

Can you tell me which actions need to be included or deleted as far as the permission for the folder where the doc_responses.pdf files go to?

Many thanks (for the opportunity to save face!)
kalask
Registered: Oct 14 2008
Posts: 6
It was a problem with the response folder permissions. We gave Full Control and now the recipients are able to submit their responses.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Thanks for updating your post with details on how you fixed the problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Anon123
Registered: Mar 22 2010
Posts: 1
I'm having the same problem but it has not been resolved.

I made a form in Adobe Acrobat 9 pro, distributed it using Acrobat.com to users with Reader 9, and some users report that sometimes the form submits successfully, and sometimes they receive the error saying:

"The data collection workflow has ended and data is no longer being accepted.
Please contact the initiator with any questions."

Any help greatly appreciated.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Anon123 wrote:
I'm having the same problem but it has not been resolved.I made a form in Adobe Acrobat 9 pro, distributed it using Acrobat.com to users with Reader 9, and some users report that sometimes the form submits successfully, and sometimes they receive the error saying:

"The data collection workflow has ended and data is no longer being accepted.
Please contact the initiator with any questions."

Any help greatly appreciated.
If you click on Acrobat.com under Server Status in Tracker (Forms > Track Forms) can you find any other error information?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

clelong
Registered: Jun 17 2011
Posts: 2
I have the same problem,"The data collection workflow has ended and data is no longer being accepted.
Please contact the initiator with any questions."

and under track forms ntework, network resource not found
i have 3 difrentes forms distributed, and only on one i have this rpoblem, what can i do.

thank you