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Interactive Form missing info for one user

Forum Index > Forms: Acrobat > Interactive Form missing info for one user
2010-02-09 09:51:54
polaris8
Registered: Feb 9 2010
Posts: 3
Answered

I've created an interactive pdf in Acrobat 9 and enabled it for Reader. I have had no problem with most users filling out the form, submitting and returning it to me. I have one user who says that when they open the form they are unable to use the radial buttons and the drop-down questions contain no data. The user says that they are using Acrobat Reader 9 to open the form. What could be different for this one user? Since the form works properly for others, is it something specific to their settings or PC?

My Product Information:
Acrobat Pro 9.0, Windows
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2010-02-12 12:48:08
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Are you sure they're using Reader 9 and not an earlier or 3rd party version? It may be a display issue - are there any changes if they uncheck "2D graphics acceleration" under Page Display category of the Preferences?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-02-15 07:01:07
#2
polaris8
Registered: Feb 9 2010
Posts: 3
Thanks lkassuba-
They are using Reader 9, but I suggested that the user try the form on a different PC and it worked OK from there. They didn't want to do more troubleshooting since they had a solution, but I'm inclined to think it must be a display issue.
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