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Loss of Acrobat Reader enabled usage rights in Acrobat form

Forum Index > Forms: Acrobat > Loss of Acrobat Reader enabled usage rights in Acrobat form
2008-04-17 11:04:50
Stephen_van_Ness
Registered: Apr 16 2008
Posts: 2

Hi all-
Not sure this is the best place to post the question so if there is a better place please let me know.

Anyhow, we have an interesting situation. We've developed a series of forms that are designed to be fillable and saveable by users who download them from our website. At the local machine level things seem to be fine. We create the form in LiveCycle, open it in Acrobat Professional, select the option to enable usage rights in Reader, save and close. We can open the form locally using Reader 8.1.2 and things seem to work correctly - users can fill in data in fields and save the completed form.

When we place the form on our website, however, the usage rights enabled for Reader users seem to vanish. When users download the form from our website and attempt to use Reader to view and complete it, they get an error message like this:

"This document contained certain rights to enable certain features in Adobe Reader. The document has been changed since it was created and these rights are no longer valid. Please contact the author for the original version of this document."

We're using GoLive to transfer the documents to our webserver with the WebDAV protocol.

Any thoughts or suggestions are most welcome. Thanks!

My Product Information:
Acrobat Standard 8.1.2, Windows
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2008-04-21 15:28:12
#1
carrimak
Team
Registered: Dec 13 2006
Posts: 165
Hmmm....that's most interesting. I think (and this is just a thought) that what I would do is after I "enable" the file, I'd save it with a new name, in the directory from which it will be uploaded to the server. So I'd have my lifecycle "working" form for further edits or revisions in one directory on my local machine; and then the new saved "enabled" form.

That's the first thing I'd try.

Acrobat is probably the program I use most often and I'm learning more every day.

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2008-05-01 07:37:48
#2
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
This issue was corrected in the 8.1.2 update for Acrobat. For more information visit the following URL:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403079&sliceId=1

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-05-09 23:08:06
#3
njmoore
Registered: Mar 25 2007
Posts: 6
I had the same problem, and as carrimack says, the answer seemed to lie in renaming the form. It's very annoying however, and I wasted a lot of time trying to correct an "error" that didn't exist locally.
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2010-02-22 02:50:29
#4
ajpeck
Registered: Feb 22 2010
Posts: 1
Hi,

I have a similar problem but in Acrobat 9 Pro.

I've created a form for a client. I have a "working copy" that I can edit to add/remove fields (which I think is what one of the previous suggestions meant) BUT my clients have found that the form I sent to them mysteriously loses its "reader enabled" properties.

If I open a (completed) copy of the form they return to me, I get a message when I try to open it in reader saying that Reader Enabled is no longer available. If I open the same file in Acrobat Pro, reader enabled properties are set (and I'm told to save it under another name to remove them).

This is an appraisal form, so once it has been saved locally it is modified 2 or 3 times before being finalised. I tested this locally, but have both Reader and Acrobat Pro on my machine so am not sure if that masked problems. If Acrobat forms have to be completed in only one sitting and cannot then be changed, this needs to be pointed out somewhere.

Can anyone shed any light on this please? It's a bit of a problem as the company are half-way through their appraisal process.

Thanks in advance,

Alison
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