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Out of troubleshooting ideas re: forms distribution and collection

Forum Index > Forms: Acrobat > Out of troubleshooting ideas re: forms distribution and collection
2009-04-27 21:13:36
pommehomme
Registered: Apr 27 2009
Posts: 9

I have been trying for the last several days to send a meeting announcement to about 85 people that includes an RSVP form. It seemed like doing this through Acrobat.com would be the most elegant way to do this, so I looked at the tutorials and carefully read the instructions. My setup:

Mac OS 10.5.6
Acrobat 9 Pro
Email: Thunderbird or Mail

I created the form and distributed it (I thought) through Acrobat.com. The Tracker said that the form had been sent (3 days ago) but I had no responses today. Though my email was on the distribution list, I didn't receive it and neither did any of the other recipients I checked with.

I tried to send it again with the same result. The Tracker says it has been distributed but it hasn't. When I try to send it again from the Tracker, I get an error message that says "SendMail cannot connect to your email client."

This happens whether I use Thunderbird or Mail as my default email client.

Any suggestions appreciated. Is this me or is this application just unworkable?

My Product Information:
Acrobat Pro 9.1, Macintosh
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2009-04-28 10:56:22
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
This type of error typically occurs when your email client (Thunderbird) cannot connect to the SMTP service (e.g. sendmail or postfix) on your server. Are you able to send receive other emails?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-04-28 11:15:37
#2
pommehomme
Registered: Apr 27 2009
Posts: 9
Thanks for the quick response!

Thunderbird seems to work perfectly with everything else.

I tried another experiment this morning just as I received notice of your reply. I did everything the same way but checked the "extend features in Adobe Reader..." box before sending the form to just a few recipients via Acrobat.com. I don't know about the others yet, but mine came through (via Acrobat.com and Thunderbird) immediately and I was able to submit and record my reply!

Does that option have to be checked for this to work in all cases? That was the only change I made.

Thanks again!
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2009-04-29 07:54:51
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
It does need to be checked if folks are completing the form with Reader. Is this the case with your project?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-04-29 10:24:44
#4
pommehomme
Registered: Apr 27 2009
Posts: 9
I am sure some of the recipients are using Reader rather than Acrobat, so that makes sense. The other issue I have run into is that recipients are being asked to create an Adobe account before responding. Some have done this but still cant respond.

Do recipients all need Adobe accounts to participate in this activity?
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