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Problem with Form in Acrobat 9 Pro

wycurrier
Registered: May 19 2010
Posts: 7

I have a form that was designed in Acrobat 9 Pro in the Form Wizard - and have two problems I cannot overcome with it:
(1) The first is that no one is able to complete the form and return it by clicking on the "Submit Via Email" without getting an error message ("This operation is not permitted"); and
(2) I have included an attachment to the form (with a link in the body of the form that I can click on to pull up the attachment) -- which works fine in my Acrobat 9 Pro version; but to anyone else that I send the form to, when they click on the link, it gives an error message that says "Could not open the file xxxxx.pdf."

I have spent hours trying to figure out where I have gone wrong with this form - but the bottom line is that the only thing I need it for right now - is for people to receive the form, open in on Adobe Reader, fill out the form, and send it back to me. (I'm not currently in need of the ability to 'compile data' - as it will only be going to a handful of people at this time.)

So my urgent question is: Is there a way to just turn this into a simple 'fill out and email back as is' form? (So that the person who receives the completed form will just get a full version of the form itself with the answers in it -- as opposed to database information?) I don't even know what to do about the attachment (which I need included - but that is not my crisis right now!)

Appreciate ANY assistance with this! Thank you!!!!!

Kelly

My Product Information:
Acrobat Pro 9.3.1, Windows
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4308
Have you looked at the pinned FAQs near the top of this forum?

You need to enable 'Extended Reader Form Rights' to the PDF you are sending to anyone with Reader.

Commenting rights are a different type of rights for Reader.

You might want to look at Acrobat's help about commenting and forms.

For example

Quote:
Printing and saving PDF forms
Interactive forms can be filled in using either Adobe Reader or Acrobat. Users running either of these applications can save a blank version of the form, and they can print copies of their completed forms before submitting them.

After a form is filled in, Acrobat users can save a copy of the completed form, showing all the information they typed. Whether or not Adobe Reader users can save a copy of a completed form depends on the usage rights set up by the person who created that form.

Note: When you open a form in Adobe Reader, the usage rights appear in the notification area above the form itself.

George Kaiser

wycurrier
Registered: May 19 2010
Posts: 7
And that would make me proof that 'a little knowledge is a dangerous thing.' ;) Thank you for your recommendations, though. FYI - I have read that information - and tried the usage rights changes to resolve the problem, but this is obviously beyond my capabilities. It looks like I'm going to have to bring in outside sources. Appreciate your comments!

Kelly