These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Security Error when Submitting a Form via Email

heatherdebold
Registered: May 26 2009
Posts: 7

Users are gettting a secrurity error when submitting a form. "This document has accessed more than one site and might be trying to share data among different locations. This could be a privacy concern. Are you sure you want to continue?"

What are your recommendations. This form is still in "testing mode" however personal information is requested on it.

My Product Information:
Acrobat Standard 9.0, Windows
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
Acrobat monitors the type and number of attempts to access external resources by a PDF. This includes any media as well as actual web sites. With your form it's the email submit that's putting Acrobat over the edge so there must be something the form is doing before that point that makes Acrobat think another external recource is being accessed. Unfortunately Acrobat is not very picky about what gets it's hackles up. Several people have found things that don't make much sense.

This started to be a problem in Acrobat 8 because Adobe bumped up the security. So in Acrobat 9 they added a couple of mechanisms to help deal with the issues. One of these is the "Enhanced" Security preferences, which you'll find in the Acrobat preferences dialog. This isn't a lot of help on the form. Another mechanism is Cross Domain Files, which were originally developed for Flash. Here's an article:

http://www.adobe.com/devnet/articles/crossdomain_policy_file_spec.php

However, if this form will be used by people with versions of Acrobat/Reader other than the one your are testing it on then it's best to try and avoid the problem all together, rather than trying to use some fancy security mechanism that may cause problems in future (or past) versions of Acrobat. Try to identfy what it is on the form that is causing Acrobat to think the form is accessing an external resource.

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/javascript.php]http://www.adobe.com/devnet/acrobat/javascript.php[/url]

Then most important JavaScript Development tool in Acrobat
[url=http://www.pdfscripting.com/public/34.cfm#JSIntro][b]The Console Window (Video tutorial)[/b][/url]
[url=http://www.acrobatusers.com/tutorials/2006/javascript_console][b]The Console Window(article)[/b][/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

heatherdebold
Registered: May 26 2009
Posts: 7
Thank you I will try this. This form doesnt access any external websites or resources..its a simple data entry and submit(via email) form. I hope the enhanced security function works.