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Specific issue saving PDF forms created in Acrobat 8 Pro

2008-01-17 09:55:14

shawzero

Registered: Jan 17 2008

Posts: 2

Hey everyone, hopefully someone can help me sort out this issue..

I've recently created a PDF survey form, and it seems to be a hit or miss with people. Some have no issues with it, others seem to have problems saving the document. I had a friend of mine mention the exact error that pops up when he tries to save :

"The document could not be saved. There was a problem reading this document (26)"

This problem popped up in Adobe Reader 8.0 on OSX in this particular instance. Any thoughts as to what might be causing this?

My Product Information:
Acrobat Pro 8.1, Windows

2008-01-17 17:47:12

tedpadova

Registered: Dec 31 2005

Posts: 848

Could be a few things. First, did you enable the form with Adobe Reader usage rights using Acrobat 8.1 or above? I'm presuming you did. The file download might have been corrupted. Have one of your users Control + Click the Wb link and choose Download linked file and see of they experience the same problem. If so, you'll know there's a problem downloading the document on some systems.

ted

The author of numerous books on Acrobat, Photoshop, Illustrator and the Adobe Creative Suite, and an international speaker on Adobe Acrobat, Ted Padova is a well-known PDF guru.