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Trouble with form created in Acrobat Pro 8

Giambu56o
Registered: Apr 11 2007
Posts: 8

I have recently posted (to a website) a form, which I created from a Word document in Acrobat Pro 8.0. I enabled usage righs in Adobe Reader with the belief that those who downloaded the form would be able to save to their computer and edit and resave at their leisure so long as they had at least Adobe Reader v7.0.
 
Someone with Adobe Reader 7.0 was not able to do this, and kept getting a notification that "this document contains certain rights to enable special features in Adobe Reader. The document has been changed since it was created and these rights are no longer valid"
 
I did not change the document since it has been posted. Why would this be happening, and is there any way to change the settings so that it is editable by the reader?
 
Thank you very much!
 
Kristen

My Product Information:
Acrobat Pro 8, Windows
pddesigner
Registered: Jul 9 2006
Posts: 858
All users of your form must have Adobe Reader 8.0 installed to utilize usage rights set in a form created with Acrobat Pro 8.0

You can use the following JavaScript as a Page Open Action to warn users that their version of Reader needs to be updated.

On the Navigation panel, click the page icon, select Page Properties, click the Actions tab, Select Trigger - Page Open, Select Action: - Run A JavaScript, click Add and enter the following code:

var v = app.viewerVersion;

if (v < 8)
app.alert ("This form requires Adobe Reader 8 or later; you are using Adobe Reader " + v);

This script will open a dialog box that displays the alert message with an OK button to close the dialog box.

My favorite quote - "Success is the ability to go from one failure to another with no loss of enthusiasm.

lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
This issue was addressed in the 8.1.2 update. For more information visit the following URL:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403079&sliceId=1

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.