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Using Forms Wizard to open PDF cause Acrobat 9.2 to crash.

Forum Index > Forms: Acrobat > Using Forms Wizard to open PDF cause Acrobat 9.2 to crash.
2009-12-27 10:41:08
tivolijake
Registered: Dec 27 2009
Posts: 6

I am tunning 9.2 Pro trial version. Every time I open an existing PDF file, Acrobat opens and scans the file, puts up a popup that says "welcome to Editing , etc.
Then I get popup that says:
"Acrobat 9.2 has encountered a problem and needs to close. We are sorry for any inconvenience"

Happens every time with every pdf file I try to open. I would not have expected this sort of problem
in trial software they are trying to get me to purchase. What am I missing. Any/all help appreciated.
Thanks
Jake

My Product Information:
Acrobat Pro 9.2, Windows
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2009-12-30 08:12:22
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Can you post an example of the type of PDF that gives you problems when opening in the Forms Wizard?
[url=https://acrobat.com/]Acrobat.com[/url] has a free service to post files.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-12-30 09:30:57
#2
tivolijake
Registered: Dec 27 2009
Posts: 6
Hi. Not sure how to post the files. It was easy enough when I opened the initial posting but now.....
I went to https://acrobat.com/ , signed up and went to upload files. I selected some files but it's not apparent to me how to proceed further. Hate to be so obtuse but I'll need a bit of help getting these files to you. Thanks
Jake
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2009-12-30 11:18:51
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
I see you posted your files in the U2U forum. I didn't have any problem running the Form Wizard on them so I'm guessing it has something to do with the msvcr.dll error that your getting as detailed in your application log file.

As I suggested on your other U2U post, try Repairing your Acrobat installation to see if it corrects the problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-12-30 13:57:11
#4
tivolijake
Registered: Dec 27 2009
Posts: 6
I just finished clearing all startup tasks. Rebooted but still same error. I did try repairig install already but will try again. Thanks
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2009-12-31 06:52:05
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
If you have antivirus software such a ZoneAlarm installed, this could be causing the issue too.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-01-01 11:45:31
#6
tivolijake
Registered: Dec 27 2009
Posts: 6
HI. Thought I'd put a status update in here for tracking purposes and just in case anyone else is following it.

I tried changing Acrobat auth in Zone Alarm to OK across the board. Still hit error.

I created a new user on my XP system. With that id I was able to use the Forms Wizard successfully.
However, when I tried to edit a field I hit the error again.
Since you were able ti use Forms Wizard on files that I encountered error on would indicate that my environment is messed up regarding msvcr80.dll

I don't know how to resolve this. I have 11 instances of msvcr80.dll on my machine.
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