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Cannot submit PDF Form

Forum Index > Forms: LiveCycle Designer > Cannot submit PDF Form
2007-06-15 05:02:24
defrog
Registered: Jun 8 2007
Posts: 6

I created a PDF form in LiveCycle Designer which is opened through a web link. It was saved in reader format. (save copy as) Users using adobe reader can submit the attachment but anyone that has writer installed gets an error after the e-mail client starts and cannot submit form. This only happens to clients that have Adobe writer installed. All others using adobe reader work great. The error is: Adobe 8 has encountered a problem and needs to close. There is debug info and after I close these screens I get an error The instruction at 0x2d88727b referenced memory at 0x0000008. The email client we use is Groupwise 6.5.4 on a windows xp pro SP2 platform.

My Product Information:
Acrobat Standard 8, Windows
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2007-08-23 06:52:11
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Hi defrog,

This problem is similar in nature to the one outlined on this technical note from Novell at:
[url=http://www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=10085301&sliceId=&dialogID=43981777&stateId=0043985648]http://www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=10085301&sliceId=&dialogID=43981777&stateId=0043985648[/url]This issue was related to the version of Windows messenger that was installed.

Let me know if you think this might be the problem.

Thanks,
Lori

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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