Hi, I have designed a document and added a submit by email button (not the built in submit by email) and edited the properties of the button to allow it to submit the pdf form itself. This works fine on my computer as well as a few others; however, my client states that on some of their computers that nothing happens when they click the button. They see the hourglass for a second and then it goes away. Are there any I.E. or Firefox security settings that need to be set or does anything need to be enabled on their Acrobat Reader or is there something else that I am missing? Unfortunately I cannot log onto their computers remotely to see if it is anything obvious.
Acrobat/Reader uses the the MAPI to open a mail application.
If the users use Vista or Windows 7 with Microsoft (Live) Mail for example, there is generally no MAPI installed.
You can check this on a client if you enable the JS Debugger (ctrl + k --> JavaScript > Show Console on Errors and Messages) on one of the affected computers.
If it shows a "Raise Error" when you click the mail button, then it is the problem I described.
If not, check the help for setting up a mail application forAcrobat/Reader.
[url]http://help.adobe.com/en_US/Acrobat/9.0/Standard/WS571A8F2F-B971-435c-9FD3-E6789CCAFFFC.w.php[/url]
radzmar
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Documents you need:
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