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Information entered into field doesn't save

Forum Index > Forms: LiveCycle Designer > Information entered into field doesn't save
2008-03-18 10:56:39
amandah17
Registered: Dec 11 2006
Posts: 41

Hello all,

I have encountered an interesting error. To explain, I have created a form using Abode LiveCycle, I have enabled user rights for Adobe Reader using Adobe Professional.

All other fields in my form save when information is entered expect for the one field that has JavaScript imbedded into it. The JavaScript basically just put in a sentence at run time which says "please enter information here". The field is a text field that can expand depending on amount of data entered. This field will also push all information on the form down if the amount of information within the text box exceeds that given limits.

Now, what is interesting is that if you enter text into this field, and then click into another field, then the information entered will save. However since this is the last field in the form, my users will just hit filesave in Adobe Reader, which doesn’t save the data entered.

It is some kind of refresh problem? A glitch in Adobe? Or is this something that someone has seen before and can help me fix?

Any help would be wonderful,

~Amanda~

My Product Information:
Reader 8.1.2, Windows
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2008-03-18 11:34:34
#1
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4308
One has to leave a field for the changes to take affect. The fix is to provide an addtional form field so the user leaves the last input field like a print button, submit button or done button.

George Kaiser

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2008-04-01 17:46:48
#2
gnite21
Registered: Oct 20 2007
Posts: 4
I'm having a similar problem, but it's not exactly this.

I have distributed a form with reader privileges. Most of the group of both Mac and PC users have had no problems with the form.

But a very few say that they cannot get ANY data to stick in the fill-in boxes. When they type in a value, then tab to the next box, the previous box goes blank.

Any ideas as to why this might be happening to just a very few of a large group? Incompatible software? Non-current Reader or Acrobat?

Thanks!
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2008-04-02 06:05:55
#3
amandah17
Registered: Dec 11 2006
Posts: 41
Hi gnite21,

I would make sure that everyone is running the same version of Adobe reader as the first test, could fix some people.

My problem was that I had my JavaScript set up in the "when form initializes" which meant that it was resetting it self each time the form was open. I am not sure if you have any JavaScript set to “on exit” on the problem fields, if you do this could be causing the problem as well.

It could also be a rounding problem. For instance if your field mask is set to $Z,Z9, and someone tries to enter “0.20”, then the field will round to zero, making it appear to have lost the data.

Just some suggestions, not sure if they will help, post if they do, for the next person.

~Amanda~
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2008-04-02 10:36:09
#4
gnite21
Registered: Oct 20 2007
Posts: 4
Thanks for your response.

I don't have any javascript in the form fields. And it's not a rounding problem. They might type the numeral 4 in (as other have), then when they tab to the next fill-in box, that 4 totally disappears... not to a 0, but to NOTHING... like they've not entered data at all. They repeatedly enter their 4, and go on to the next box, and it repeatedly is deleted.
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2008-09-24 11:21:28
#5
kat226
Registered: Jul 26 2006
Posts: 1
I'm having the same problem as gnite21 - users fill in fields (text and numeric), but when they tab to the next field, the previously entered data disappears. I have not been able to reproduce the problem when I use the form. There is no JavaScript in any of the fields. I've recommended that people upgrade to the newest version of Reader, but it still happens in some cases. Any ideas?
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