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Livecycle 8 issue with Acrobat Reader 7.

jglitch
Registered: Jan 7 2008
Posts: 19

I have this form, produced in LiveCycle 8. It is a fillable form where users can save the data entered from form so they can modify the contents later on. To make the story short, I have enabled all the rights to the form.

The form itself is dynamic, saved for Reader 7.

Now, the problem I'm having is when the users use Reader 7 to open up the form, they can fill out everything but when they save the form, only certain areas are being saved. WHY?

This only happens with Reader 7 not with 8. I know you are going to say, "WHY DON'T YOU UPGRADE TO READER 8 SINCE IT IS FREE FOR DOWNLOAD?" Great question but with Reader 8, I can't FREE TEXT search the form. I can, however, FREE TEXT search on Reader 7.

Any suggestions why I can't save the data entered on Reader 7?

Thanks.

lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Are you using Reader 7.0.5 or later? Can you narrow down the types of fields that you're having problems with (i.e., floating fields, subforms, etc.)?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.