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PDF Form http post inconsistent

Forum Index > Forms: LiveCycle Designer > PDF Form http post inconsistent
2008-11-12 09:58:47
mzorola
Registered: Nov 12 2008
Posts: 6

I have several forms that have several fields along with a hidden field and an HTTP post button. A web page serves the form that is filled out by the user. When the user submits the form back to the web server I have mixed results.

From some PCs my web server is able to access all the fields in the form object. From other PCs only the first field is returned in the form object and it appears as the other field data is embedded all within that single field.

The PCs that exhibit this behaviour have acrobat 7 or 8. All PCs with 9 submit field data as expected.

Any ideas? I suspect it is a setting within acrobat reader at the client but I do not know where to look?

My Product Information:
Acrobat Standard 8.0, Windows
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2008-11-12 10:04:44
#1
George_Johnson
Expert
Registered: Jul 6 2008
Posts: 1876
Did you use Acrobat or LiveCycle Designer to create the form?

George
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2008-11-12 10:23:46
#2
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4308
You might also want to track the user's web browser, PDF plug in source and version (Reader, Acrobat Standard, Acrobat Professional, Nitro PDF, etc), the OS and other possible user variations.

You also might want to look at the level of PDF version (1.3, 1.4, 1.5, 1.6, 1.7, or 1.8) compatibility the PDF forms were designed and set to.

It sounds like you have designed the form to be used with version 9, but if you have users at version 7 the form and scripts need to targeted for version 7. You may need to check the Acrobat JavaScript Reference for the properties and methods of your JavaScirpt code and pay attention to the "Quick Bar" and notes about the version compatibility.

George Kaiser

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2008-11-12 10:51:37
#3
mzorola
Registered: Nov 12 2008
Posts: 6
Form was generated in LiveCycle. It is a very basic form with no scripting. Just text fields and check boxes. The PDF is filled by the server before sending to browser. Submit button points to a web page that examoines the hidden field then extacts the remaining field information in the form object.

Very strange in that I designed it using LiveCycle using acrobat 8. Everything worked well on my test machine. I got a new test machine with a fresh install of acrobat 8 and it doesn;t work properly now!

I will look at compatability settings.

Thannks
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2008-11-12 10:57:56
#4
mzorola
Registered: Nov 12 2008
Posts: 6
All settings set for version 7 compatibility.
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2008-11-16 20:20:43
#5
mzorola
Registered: Nov 12 2008
Posts: 6
Problerm solved. Acrobat 8 (and 7?) have a bug when processing forms created by Live Cycle. Apply your patches to reader and everything works as expected.
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2009-02-19 09:15:09
#6
pavankumarreddyr
Registered: Dec 8 2008
Posts: 18
I am facing the same issue as above mentioned problem.

I designed my PDF in LiveCycleDesigner ES 8.2 and i am using adobe acrobat 9 pro.

When i am trying to submit the same PDF from the machine where acrobat 8 is installed only one field is getting all the values - like he mentioned above.

Can you please send me the patch you are talking about.
Also where i can see the compatability settings?

Is this setting you are talking about
File -> Form Properties --> Under Defaults Tab - 'Choose version to run form in' filed ?

R pavan kumar reddy

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