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Please Note: you cannot save a completed copy of this form ....

Forum Index > Forms: LiveCycle Designer > Please Note: you cannot save a completed copy of this form ....
2007-11-09 10:38:52
pthakur
Registered: Feb 14 2006
Posts: 10

I have designed a form in live cycle 8, enabled user rights using Reader Extensions Server. The form is hosted under a website and retrieved using URL http:///.

Most users have no issue saving form-data using Browser with READER loaded inside of it since the form is Reader Extensions enabled. However, there are a few users who get the message "Please Note: you cannot save a completed copy of this form on your computer,....".

If these same users save the from locally as retrieved from the web server and then re-open it in READER instead of the IE Browser, they are able to fill data and save it with data entered.

Has anyone experienced this, how to go about fixing it? Is there some browser setting (mime type) that needs to be fixed, where?

Any help will be much appreciated.
Thanks,
Paul

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2007-11-09 11:12:17
#1
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4307
Older versions of Reader, prior to version 5.1, do not recognize the Extended Reader Rights. You should add some document initialization to check the version of Reader that is being used and provide an appropriate message for those users with Reader 5.0 or below.

George Kaiser

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2007-11-09 12:55:49
#2
pthakur
Registered: Feb 14 2006
Posts: 10
We have Reader 8.1 installed on all desktops. The issue is only if the form is opened within the browser accesing it from the website. There is no issue if the same form is opened in Reader itself on that desktop (from a local drive or network share). The problem seems to have something to do with the Reader running within the browser.

I am looking into un-installing/re-installing Reader to see if that fixes the issue consistently.
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2008-01-04 05:37:05
#3
nortonl
Registered: Jan 4 2008
Posts: 1
Hi. I found this out the hard way... If your user is on Windows and they have a roaming profile configured, but the profile is unable to load (e.g. the path is incorrect or the user has insufficient privileges), Acrobat automatically disables the ability to fill in form fields even though it is enabled in the document. I also found out from another forum that it behaves the same way if the user has a mandatory profile. Leigh.
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2008-01-04 07:02:01
#4
pthakur
Registered: Feb 14 2006
Posts: 10
Well, as I had mentioned before, we have this issue only if the Reader is launched within the Browser window. The resolution I came up with is to re-install READER on desktop's having this issue - it fixes the issue.

Apparently, if Acrobat is installed last, it corrupts Browser's plug-in settings for PDF document's.
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