These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

QuickBooks Communication Error!

Forum Index > Forms: LiveCycle Designer > QuickBooks Communication Error!
2008-12-14 09:01:20
direnzoa
Registered: Nov 24 2008
Posts: 18

Help... anyone... please!

I've purchased Acrobat 9 Pro solely for its "Sync to QuickBooks" feature. I've created my form in LiveCycle (per Adobe/QB specifications), filled in the fields and clicked "Sync to Quickbooks" from the Forms menu. A pause... then an Acrobat Window: "1 response(s) not sent to QuickBooks -- Error! | Quickbooks communication error." Aaaarrgh!

I've allowed Acrobat to connect and access data in the QB Integrated Applications menu. -- What am I doing wrong? I'm using QB Pro 2004.

Thanks for any assistance!

My Product Information:
Acrobat Pro 9.0, Windows
Top
2008-12-14 09:52:02
#1
Dimitri
Expert
Registered: Nov 1 2005
Posts: 1389
Hi direnzoa,

In the Acrobat 9 Help it states-

"Adobe tests with and supports the QuickBooks features in Acrobat 9 Pro and Acrobat 9 Pro Extended with the following QuickBooks products: QuickBooks Pro 2007 and 2008, and QuickBooks Premier Editions 2007 and 2008."

So the problem could be that you are using an older version of QuickBooks than is supported for this feature.

Hope this helps,

Dimitri
WindJack Solutions
www.windjack.com
www.pdfscripting.com

Dimitri Munkirs
WindJack Solutions
pdfscripting.com

Top
2008-12-14 11:17:53
#2
direnzoa
Registered: Nov 24 2008
Posts: 18
Thanks... I'm going to try it with the newest version of QuickBooks. Luckily, Intuit offers a full refund of the purchase price if it doesn't meet my needs. I'll post back in a day or so to let others know if it's a success.

Thanks again for your response-- sounds like that may be the problem.
Top
2008-12-15 13:25:33
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
There are some known limitations with Acrobat 9 and Quickbooks listed in the [url=http://blogs.adobe.com/qbinterface/]Acrobat and Intuit QuickBooks blog[/url].

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2009-01-03 09:55:36
#4
direnzoa
Registered: Nov 24 2008
Posts: 18
Sure enough... I purchased Quickbooks Pro 2009 and my form syncs information perfectly. I'll save time and headache next time by READING the software specs!

Thanks for all your help.
Top