These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Reopening Saved PDF forms

Mandy Sibonis
Registered: Apr 30 2009
Posts: 6
Answered

have created a PDF form through Adobe Professional 9 (Designer L:ifecyle). I have emailed this form (with some fields already completed) to a client and they have saved the document onto their network. When they reopen it, a pop up box says "This document contained certain rights to enable special features in Adobe Reader. The document has been changed since it was created and these rights are no longer valid. Please contact the author for the original version of this document. When they click OK, the document opens but cannot make any changes to it. Please help!

radzmar
Expert
Registered: Nov 3 2008
Posts: 1202
The problems appears if the structure of the form has changed.

Often this happens if you use a image field for a logo or such things.
If you did not select the option "embed image" for the image field the form always refers to the url where the original images is stored.
On the clients computer the url does not exist, so the url is invalid.

Another reason can be you using dropdown lists, tables, list boxes.., but set the form to static not to dynamic or saved it not as dynamic XML-form.
On static PDF's Acrobat/Reader does not tolerate changings in the structure like growing text fields, hiding subforms etc.

radzmar
LoveCycle Blog
Documents you need:
LiveCycle Designer ES2 Docs

jaymac
Registered: May 6 2009
Posts: 1
I am having the same problem and need help fixing it. Am willing to hire someone to help. So far, these suggested fixes do not work. I can give anyone willing to help more info.