These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Submit Button

goslinc
Registered: Sep 25 2007
Posts: 114

I've had a form designed for several months now and have been able to use my email submit button upon completion of the form. Recently I received Acrobat 8.0 (had 7.0 prior) and when I completed the form with 8.0 and I now hit my submit button I receive an error message:

Error Signature
AppName: acrord32.exe AppVer 8.0.0.456 ModName: gwm1t1.dll
ModVer 0.9.2.4.0 Offset 0000032df

Urgency to get this fixed, can anyone help???

thomp
Expert
Registered: Feb 15 2006
Posts: 4411
This looks like an error with your signature field. This may be a bug and you shuld contact ADobe.

However, since you said this form was developed on LiveCycle 7, you must have been submitting xml or xdp. These formats can't handle signatures so it doesn't make sense to have a signature field on the form. This may in fact be what Acrobat 8 is complaining about. If you want to submit a signature you need to submit the entire document, which means the PDf has to be enabled for save, which can only be done with Acrobat 8.

So I would suggest two possible solutions,

1. remove the signature field
2. submit the entire pdf

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

goslinc
Registered: Sep 25 2007
Posts: 114
Thanks for replying. I don't have a signature field on this form and never have. The way it was set up was that a xml data file would attach when users hit the submit button.

Note that I say submit, however it is just set up to send the xml file to an email address.
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
Sorry, I read through this one a little too quickly.

The problem seems to be with Reader 8.0. This looks like a system error message, not an Acrobat error message. The system is reporting an error in the "gwm1t1.dll" module. This module is not listed anywhere that I can find on the internet.

Sending the email obviously triggers the error. But this doesn't mean that the problem is with your email program. Do you have any 3rd party plug-ins? Do you have this problem with sending from Acrobat Pro? Have you sent this form to someone else? and have they seen the same problem?

I think that this is probably some quirk on your own system.

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

goslinc
Registered: Sep 25 2007
Posts: 114
Yes I have the same problem when sending the form from Acrobat Pro. The for email will work if I use an email application other than my desktop application which is Novell GroupWise 6.5.

So yes it is happening in both reader and pro but I'm not sure about any 3rd party plug-ins.
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
I think that your problem may be related to "Novell GroupWise". Probably a setup issue. Check with Adobe support. I've seen other problems reported for Novell GroupWise.

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
There was another post related to this particular issue that was solved by
re-creating the user profile because it was corrupt. Here is the link to the post:
http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=1874

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

AndyMc
Registered: Oct 13 2011
Posts: 1
Hi, I have recently designed a form in Livecycle 7, it is set up to submit to multiple emails in the To, Cc and Bc boxes, this works perfectly on both my Pc's running Acrobat Professional 7 and Acrobat 9 Standard submitting to Groupwise 7.1, but when I try to submit using Reader X it only adds the emails to the To: entry and leaves the others blank but if I do the same on a PC running Outlook all works perfectly so I am thinking this is a Groupwise issue, anyone have a work round for this please, I have spent ages working on this..