These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Submit by email button fails in Reader

Wielo2001
Registered: Jan 14 2009
Posts: 28
Answered

Okay, the perversity of this error is getting to be too much.

My objective is to have a submit button on the form that will send the filled-in form as a pdf to a designated email address when the user is filling out and submitting the form from Reader.

Seems simple enough. Using the default email submit button doesn't give the Submit tab in the Object window, so you can tell the form to submit as a pdf to the end user.

Of course, taking the other path and using a button with the Submit to URL set to mailto:*****, using XML data package as the Submit As and pdf selected under the include....... that should solve the problem. Problem is that the submit works perfectly in this version if the user is in Acrobat Pro, but if they are in Reader and submit the form nothing ever happens if they hit the submit button.

Tried resetting the Submit As field to pdf and then to XML data to see if that worked, but we get the same error - the submit button does nothing in Reader, but works fine in Acrobat Pro.

Went back to the original file and made sure the fonts were correct and there was nothing odd included in the Word file, re-exported the pdf and built the form again form scratch. Same results.

Tried building the form in Acrobat Pro without using Designer, and that just results in an Operation not Allowed error when the user tries to submit in Reader.

So what is the obvious point that I'm missing here? I'm yearning to submit this form to the nearest trash bin....

My Product Information:
LiveCycle Designer, Windows
MelissaM
Registered: Jan 14 2009
Posts: 26
Check out this thread:

http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=17992
Wielo2001
Registered: Jan 14 2009
Posts: 28
The problem in that string seems to be different...

That designer gets a result when the user hits the submit button and the pdf option is selected - I get nothing at all when I set those parameters.

She was seemingly concerned about the subject line of the email reply. That's no problem here - I get the correct subject line and file name when submit is used in Acrobat Pro, and I have no need to change that feature in any event. My problem is still that the user filling out the form in Reader gets absolutely no result of any kind by hitting the submit button, while hitting the exact same button in Acrobat Pro yields the desired reply email containing the correctly formatted pdf.

I did notice that string before throwing this up on the board, and tried it - but it didn't do anything. Thanks for giving it a shot, though - I appreciate that!
MelissaM
Registered: Jan 14 2009
Posts: 26
Wielo2001 wrote:
The problem in that string seems to be different...
I'm not sure what you mean. Different than what?

Quote:
That designer gets a result when the user hits the submit button and the pdf option is selected - I get nothing at all when I set those parameters.
Do you get any kind of error message?

Quote:
She was seemingly concerned about the subject line of the email reply. That's no problem here - I get the correct subject line and file name when submit is used in Acrobat Pro, and I have no need to change that feature in any event. My problem is still that the user filling out the form in Reader gets absolutely no result of any kind by hitting the submit button, while hitting the exact same button in Acrobat Pro yields the desired reply email containing the correctly formatted pdf.
When you added the button was it just a plain button or did you add an email submit button? I did this with a plain button. Did you enable usage rights for Reader?

I know this works. I use it on my forms, and my users fill the forms out with Adobe Reader and submit the pdf to a designated email address so I know this works. I copied it right from the script window.


Edit to add: I can send you a sample PDF if you like.
Wielo2001
Registered: Jan 14 2009
Posts: 28
I was using the button method, and never did get any kind of error message.

My newbie problem was that I didn't understand that you wanted me to attach a script to the reply button. Of course once I did that it worked perfectly.

And of course folks are loving it that it also saves a copy of the filled-in pdf, which we always assumed wasn't possible for people filling out the form in Reader... since it says so in about twenty-seven places in the Adobe FAQ.

Great newbie thanks to you!
radzmar
Expert
Registered: Nov 3 2008
Posts: 1202
Open the form in Acrobat and press ctrl + J to open the JS console.
Click your mail button and look, if there is any error in the console.

If not, try to create a new button with the script from this thread in the exit event.

http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=17661

Be sure to enable the user right for the Reader users.

radzmar
LoveCycle Blog
Documents you need:
LiveCycle Designer ES2 Docs