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"Submit As: PDF" fails

Forum Index > Forms: LiveCycle Designer > "Submit As: PDF" fails
2008-10-23 14:12:27
Runolfr
Registered: Oct 1 2008
Posts: 119
Answered

For some reason, my submit button has stopped working. It was fine a couple of days ago, but now the same file won't work.

It's a button with a control type of Submit.

The "Submit to URL:" value is...

mailto:my [dot] email [at] company [dot] com?&subject=Error: Subject failed to update

The "Submit As:" selection is PDF.

That, as far as I can tell, is where the problem lies. If I change it to Submit As XML Data Package (XDP), it will generate an email with an xdp attachment. If I change it back to Submit As PDF, it goes through all the other steps for submission, but it doesn't generate an email.

This seems to be true of every form that I've developed (and successfully tested) in the last month. Rather suddenly, they've all stopped working.

Does anyone know what's going on? Or why it suddenly stopped working this week?

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2008-10-24 10:24:35
#1
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
When a PDF is displayed in Reader, Submit as PDF will only work when the PDF is Reader Enabled with Save Rights. It should however work when displayed in Acrobat Professional and Standard. Is this the issue you are seeing?

If not, then what versions and types of Acrobat are you testing on? Have you tried any other ways of submitting?

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/]http://www.adobe.com/devnet/acrobat/[/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

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2008-10-24 10:24:38
#2
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Do you have your form Reader-enabled?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-10-27 12:38:07
#3
Runolfr
Registered: Oct 1 2008
Posts: 119
One of our developers looked at it and concluded that I needed to save it as a dynamic form, so it seems to be working, now.
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2008-10-27 12:54:36
#4
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
So let me get this straight. You are submitting as PDF from Reader and all you had to do to get it to work is to save it as Dynamic?? You don't have any Reader Rights on the Form??

This is very wrong. Even if the failure was on Acrobat Pro, saving as dynamic shouldn't change the submit in any way that would allow, or disallow, submission of the PDF.

Can you explain what your developer suggested saving as Dynamic??

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/]http://www.adobe.com/devnet/acrobat/[/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

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2008-10-27 12:59:09
#5
Runolfr
Registered: Oct 1 2008
Posts: 119
"Reader's Rights" is something that hadn't even come up when I asked him for his help; I still hadn't gotten a response on this thread when he sent me an updated version of the file that was working. I'm very new to this, and I don't even know where to check the Readers' Rights in LiveCycle Designer.
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2008-10-27 13:27:52
#6
Runolfr
Registered: Oct 1 2008
Posts: 119
Seems to still be an issue, as some users still can't get it to work.

Where in LiveCycle Designer would I be able to see the Readers' Rights so I can see if that's the issue?
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2008-10-27 13:41:18
#7
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
You apply Reader Rights in Acrobat 8 Professional. Open the file in Acrobat and look on the Advanced menu, "Enable Usage Rights in Adobe Reader".

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/]http://www.adobe.com/devnet/acrobat/[/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

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2008-10-27 13:46:12
#8
Runolfr
Registered: Oct 1 2008
Posts: 119
I'll give it a try.
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