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A9 Pro Extended crashes when clicking Ctrl-K

2009-05-09 06:12:39

StevenD

Registered: Oct 6 2006

Posts: 368

Answered

When I click Ctrl-K to open the preference dialog in A9 Pro Extended on my Windows Vista machine at home I get the warning that the app has stopped working and crashes. When I do the same at work on my Windows XP machine Everything works.

I can get to preferences on my home Vista machine only by choosing it from the Edit menu.

I never noticed this happening before last night.

StevenD

My Product Information:
Acrobat Pro Extended 9.1, Windows

2009-05-09 07:47:12

Dimitri

Registered: Nov 1 2005

Posts: 1389

Hi StevenD,

I just tested doing this on Windows Vista Ultimate with Acrobat 9 Pro Extended, and Ctrl-K worked fine for me. May be time to do a detect and repair- sounds like something got corrupted.

Hope this helps,

Dimitri
WindJack Solutions
www.windjack.com
www.pdfscripting.com

Dimitri Munkirs
WindJack Solutions
pdfscripting.com

2009-05-09 21:38:28

StevenD

Registered: Oct 6 2006

Posts: 368

Oops. How do I do a detect and repair?

StevenD

2009-05-10 10:42:34

Dimitri

Registered: Nov 1 2005

Posts: 1389

Hi StevenD,

Sorry about that. That menu item used to be named "Detect and Repair" but is now "Repair Acrobat Installation" under the Help menu. I checked on Acrobat 8 and it is "Repair Acrobat Installation" there too, so it was previous to 8- geez!

Anyway, give it a try. I hope it solves the problem.

Hope this helps,

Dimitri
WindJack Solutions
www.windjack.com
www.pdfscripting.com

Dimitri Munkirs
WindJack Solutions
pdfscripting.com

2009-05-13 07:26:57

StevenD

Registered: Oct 6 2006

Posts: 368

That did it. But man did it take a while to do. Thanks for the help.

StevenD