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Acrobat 8.1 Not Starting

Forum Index > General Acrobat Topics > Acrobat 8.1 Not Starting
2007-07-25 14:22:13
jaydesilva
Registered: Jul 25 2007
Posts: 8

I have upgraded from Acro Prof 8.0 to 8.1 using the patch, and Acrobat won't start. I find the problem is in eight api that are in the plug-ins folder: checkers, editor, EWH32, MakeAccessible, etc. If they are disabled Acrobat 8.1 starts, but the plug-ins are not working. It could be that the patch does not change the Registry completely. Have you got an updated patch or workaround?
Jay

My Product Information:
Acrobat Pro 8.0999999999999996447286321199499070644378662109375, Windows
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2007-08-28 06:29:50
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Hi jaydesilva,

There is an entire section on troubleshooting plug-in conflicts in the technical support troubleshooting guide for Windows 2000 or XP available at: [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333213&sliceId=2]http://kb.adobe.com/selfservice/viewContent.do?externalId=333213&sliceId=2[/url]If you are using Vista, you can use the following troubleshooting guide available at:
[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401589&sliceId=1]http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401589&sliceId=1[/url]Hope this helps,
Lori

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2007-08-30 14:37:25
#2
jaydesilva
Registered: Jul 25 2007
Posts: 8
Thanks Lori,
I tried one or two suggestions like removing all other versions of acrobat (I keep version 4 because it is the only version that can properly and easily modify the bookmarks list - essential in my work), but it still won't start.

Thanks for your help though, I am now resigned to live with it.
Jay
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