Problem:
Cannot completely uninstall CS4 (only the Acrobat 9 Pro module) from Windows XP. My apologies but after running the uninstall, I'm not able to know the exact version (ie. 9.0, 9.1.x, 9.2, etc).
Result:
CS5 (Acrobat X) installation failure. During installation, Adobe installer thinks that Acrobat 9 is still installed and isn't able to complete the Acrobat X installation.
I've run the following to address the problem but nothing works.
1. Windows uninstall (uninstalled CS4 via the control panel)
- CS5 installs all modules except Acrobat X
2. Uninstalled (via Windows uninstall) CS5
- Noticed that CS4's uninstaller is still in the add/remove list and Acrobat 9
is still seen but impossible to remove
3. Adobe CS4 uninstaller (via Adobe download & run)
- CS4 is no longer visible via the control panel but all the Acrobat
files/folders remain on the C-drive and keys/links in the registry remain
4. Microsoft FixIt (via Microsoft download & run)
- Found CS4 references and removed them
5. Regedit (removing Acrobat 9 Pro links and installation keys)
Question:
Is there any other ways to completely remove a CS4 module (specifically Acrobat 9) completely so higher versions of the Adobe Suite can be installed properly?
Thanks in advance - Jaitlyn
Acrobat 9 (CS4) uninstall & Acrobat X (CS5) install problem
2011-10-03 14:01:10
My Product Information:
Acrobat Pro 9.0, Windows
Acrobat Pro 9.0, Windows
2011-10-03 22:06:05
#2
Thanks so much Kelly. I ran the CS5 cleaner (selecting CS4 as a target) but the cleaner didn't find an instance to clean. The regedit steps in the cpsid 50651 document were also tried without success.
I uninstalled CS5 (also successfully using the cleaner) and plan to try re-installing CS4 again although I expect it to also fail since Acrobat X failed again. If it does fail, am I correct in assuming that a fresh Windows reinstall might be required?
Thanks, Jaitlyn
I uninstalled CS5 (also successfully using the cleaner) and plan to try re-installing CS4 again although I expect it to also fail since Acrobat X failed again. If it does fail, am I correct in assuming that a fresh Windows reinstall might be required?
Thanks, Jaitlyn
2011-10-04 13:53:26
#3
Jaitlyn,
Yes, sorry, that may be your last option.
Yes, sorry, that may be your last option.
2011-10-10 03:54:58
#4
Any progress on your install issues?
2011-10-10 14:25:29
#5
Hi Kelly, No luck so far. The CS5 cleaner and registry edits were completed. The CS5 cleaner and Windows uninstall both don't see CS4 or Acrobat 9 Pro. However, CS5 still sees it somewhere because it grays-out Acrobat X Pro to attempt an upgrade.
Thank you for following up. Right now, I'm hesitating to reinstall the OS due to the amount of other things I have installed. CS4 and CS5 were completely uninstalled and I've been registry searching and deleting Adobe entries and trying to find a line somewhere that would tell the system that Acrobat 9 Pro is installed. Probably dangerous but, worst case, a OS reinstall is called for anyway. If you think of anything, please let me know. I really appreciate this forum and your help Kelly. Thanks, J
Thank you for following up. Right now, I'm hesitating to reinstall the OS due to the amount of other things I have installed. CS4 and CS5 were completely uninstalled and I've been registry searching and deleting Adobe entries and trying to find a line somewhere that would tell the system that Acrobat 9 Pro is installed. Probably dangerous but, worst case, a OS reinstall is called for anyway. If you think of anything, please let me know. I really appreciate this forum and your help Kelly. Thanks, J
http://kb2.adobe.com/cps/829/cpsid_82947.php
If that doesn't resolve it, there are a few other steps in this document that you may also want to try:
http://kb2.adobe.com/cps/506/cpsid_50651.php
Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+