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Acrobat 9.3 does not open files created by older version i.e. 6/7

Forum Index > General Acrobat Topics > Acrobat 9.3 does not open files created by older version i.e. 6/7
2010-01-26 03:37:11
jack1311
Registered: Jan 26 2010
Posts: 4

Hello ,

I have many old files which I have kept for my reference created by Acrobat 6 or 7, many of then I got from internet and are very useful to me. I keep a backup of them on other disc for fail safe.

Because of recent crash I had to reinstall windows XP on my machine. But when I try to open those old pdf file with my Acrobat 9.3 it does not work. it comes up with a message

"Acrobat reader could not open the file 'MyBook.pdf' because it is either not a supported file or because the file has been damaged"

Please can any of you help me as these files are really important to me and I have tried some PDF repair software as well, without any luck.

Thanks in advance,
Jack

My Product Information:
Reader 9.2, Windows
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2010-01-26 04:07:27
#1
try67
Expert
Registered: Oct 30 2008
Posts: 2398
It sounds like the files were corrupted when your comptuer crashed. Either that, or your installation of Reader is corrupted.

- AcrobatUsers Community Expert - Contact me personally at try6767 [at] gmail [dot] com
Check out my custom-made scripts website: http://try67.blogspot.com

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2010-01-31 04:47:27
#2
jack1311
Registered: Jan 26 2010
Posts: 4
I don't think my files were open at the time of crash , as its reader and second thing is the files are all in D drive so getting the corruption is doubtful.
However I have installed Acrobat Reader from the site itself and every other docs except those old docs are opening well.
:-(
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2010-01-31 14:27:04
#3
rbogie
Registered: Apr 28 2008
Posts: 432
please post one of the troublesome files to https://acrobat.com/features_file_sharing_and_storage.php
and let the savants on this forum try to figure out your problem
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