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Acrobat, Outlook, and scanned documents

Forum Index > General Acrobat Topics > Acrobat, Outlook, and scanned documents
2008-08-27 07:49:36
freekrob
Registered: Aug 27 2008
Posts: 3

Using Acrobat 8.0, Outlook 2007 on Windows XP machine.

I can scan items into Acrobat fine. I email a scanned item alright as well. However, should I try to scan and email another item without closing and restarting Acrobat, I am prompted to reselect my scanner with the Acrobat Scan window. Where it has a drop down menu asking me to 'please select a device' under the scanner option, my scanner is no longer present (again, unless I restart Acrobat). Any thoughts? I'm thinking this is a problem with Outlook 2007 because I never had a problem before I started using it.

Thanks for looking!!

My Product Information:
Acrobat Standard 8.0, Windows
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2008-08-29 07:36:10
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Are you running Acrobat 8.1.2?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-09-02 05:02:11
#2
freekrob
Registered: Aug 27 2008
Posts: 3
Updates have been performed for Acrobat and our scanner (a Toshiba E Studio 352)

I've looked in the Outlook options and don't really seen anything useful. Someone in the office contacted Microsoft who said it was a security thing with Acrobat so people won't be scanning and emailing 'private' documents. This makes no sense to me since, if you really wanted to send these 'private' documents, you could just continually restart adobe. The distrubutor for our scanner says it's a configuration problem with Outlook that IS&T needs to address, however our IS&T are nitwits and have no clue what we're talking about. Further more, we've noticed a problem with other office programs (excel, word, etc.). When you try to send them by selecting the send to function under the file menu, you can not do anything with outlook or excel, etc until the file is sent. This may be normal though.Thanks for the help!
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