I have a user who is experiencing random Acrobat X crashes. Some background information... she had some profile corruption on her machine which ended up requiring a complete wipe and re-image of her machine.
Prior to the reload, she was having random Acrobat X crashes. We did the reload from scratch with no issues, installed Acrobat X with no errors and assumed it was good. However, the user called back the next day saying she was still having the same random crashes. I ran a repair installation from Acrobat X, but it didn't seem to have any effect. I haven't been able to find much information about her error, so I'm hoping someone here can shed some light on this.
I have a copy of the generated error from the Windows Event Log, a HijackThis log, and a copy of the Adobe System Information report. The user is running Windows 7 x64, there is no other Adobe software on the machine except AIR and Flash. I have run multiple MemTests and a full disk check to rule out those issues. Anyone have any insight or hopefully a solution?
Acrobat X Pro 10.1.1 randomly crashing with no discernable pattern.
2011-10-24 13:49:14
My Product Information:
Acrobat Pro 10.1, Windows
Acrobat Pro 10.1, Windows
2011-10-24 14:37:47
#2
Adobe System Information Report
Available Physical Memory: 1745508 KB
Available Virtual Memory: 3916528 KB
BIOS Version: HPQOEM - f
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Version: 8.00.7600.16385 (win7_rtm.090713-1255)
Creation Date: 2011/10/13
Creation Time: 9:05:02 AM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (win7_rtm.090713-1255)
Graphics Card: Intel(R) HD Graphics
Version: 8.15.10.2119
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:00 PM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics
Resolution: 1680 x 1050 x 59
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.1.7600
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2527 Mhz
System Name: YOUND-7
Temporary Directory: C:\Users\yound\AppData\Local\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 3980728 KB
Total Virtual Memory: 4194176 KB
User Name: yound
Windows Directory: C:\Windows
Installed plug-ins:
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Accessibility.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\AcroForm.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Annots.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Catalog.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:00 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\DigSig.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\EScript.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\HTML2PDF.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\MakeAccessible.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Multimedia.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\PDDom.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\PPKLite.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\ReadOutLoud.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\reflow.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Search.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\SendMail.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Spelling.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\TouchUp.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:04:58 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Updater.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
Available Physical Memory: 1745508 KB
Available Virtual Memory: 3916528 KB
BIOS Version: HPQOEM - f
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Version: 8.00.7600.16385 (win7_rtm.090713-1255)
Creation Date: 2011/10/13
Creation Time: 9:05:02 AM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (win7_rtm.090713-1255)
Graphics Card: Intel(R) HD Graphics
Version: 8.15.10.2119
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:00 PM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics
Resolution: 1680 x 1050 x 59
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.1.7600
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2527 Mhz
System Name: YOUND-7
Temporary Directory: C:\Users\yound\AppData\Local\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 3980728 KB
Total Virtual Memory: 4194176 KB
User Name: yound
Windows Directory: C:\Windows
Installed plug-ins:
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Accessibility.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\AcroForm.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Annots.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Catalog.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:00 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\DigSig.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\EScript.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\HTML2PDF.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\MakeAccessible.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Multimedia.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\PDDom.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\PPKLite.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:08 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\ReadOutLoud.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\reflow.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Search.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\SendMail.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Spelling.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\TouchUp.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:04:58 PM
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Updater.api
Version: 10.1.1.33
Creation Date: 2011/09/05
Creation Time: 12:05:06 PM
2011-10-24 14:38:30
#3
Hijack This Log
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:59:53 PM, on 10/24/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16869)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
L:\db\dlc\bin\prowin32.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Crystal Decisions\Crystal Reports 10\crw32.exe
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
C:\Users\yound\AppData\Local\Temp\LMIR0002.tmp\lmi_rescue.exe
C:\Users\yound\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1011\TmIEPlg32.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files (x86)\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [OE] "C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TMAS_OE\TMAS_OEMon.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-986149718-1016798591-1008150880-1513\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized (User 'yound')
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.php
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.php
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.php
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.php
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = gkccf.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = gkccf.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = gkccf.local
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1011\TmIEPlg32.dll
O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_b20011ea53a6b83e\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: HP Hotkey Monitor (hpHotkeyMonitor) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP HotKey Support\hpHotkeyMonitor.exe
O23 - Service: hpqwmiex - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LogMeIn Rescue (a56a29e3-d008-4c7d-96b0-30005b9e17fc) (LMIRescue_a56a29e3-d008-4c7d-96b0-30005b9e17fc) - LogMeIn, Inc. - C:\Users\yound\AppData\Local\Temp\LMIR0002.tmp\LMI_Rescue_srv.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\ntrtscan.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_b20011ea53a6b83e\STacSV64.exe
O23 - Service: Trend Micro Client/Server Security Agent (svcGenericHost) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\svcGenericHost.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmlisten.exe
O23 - Service: Trend Micro Client/Server Security Agent Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmProxy.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Validity VCS Fingerprint Service (vcsFPService) - Validity Sensors, Inc. - C:\Windows\system32\vcsFPService.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 13447 bytes
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:59:53 PM, on 10/24/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16869)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
L:\db\dlc\bin\prowin32.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Crystal Decisions\Crystal Reports 10\crw32.exe
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
C:\Users\yound\AppData\Local\Temp\LMIR0002.tmp\lmi_rescue.exe
C:\Users\yound\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1011\TmIEPlg32.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files (x86)\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [OE] "C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TMAS_OE\TMAS_OEMon.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-986149718-1016798591-1008150880-1513\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized (User 'yound')
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.php
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.php
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.php
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.php
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = gkccf.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = gkccf.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = gkccf.local
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1011\TmIEPlg32.dll
O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_b20011ea53a6b83e\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: HP Hotkey Monitor (hpHotkeyMonitor) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP HotKey Support\hpHotkeyMonitor.exe
O23 - Service: hpqwmiex - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LogMeIn Rescue (a56a29e3-d008-4c7d-96b0-30005b9e17fc) (LMIRescue_a56a29e3-d008-4c7d-96b0-30005b9e17fc) - LogMeIn, Inc. - C:\Users\yound\AppData\Local\Temp\LMIR0002.tmp\LMI_Rescue_srv.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\ntrtscan.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_b20011ea53a6b83e\STacSV64.exe
O23 - Service: Trend Micro Client/Server Security Agent (svcGenericHost) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\svcGenericHost.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmlisten.exe
O23 - Service: Trend Micro Client/Server Security Agent Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmProxy.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Validity VCS Fingerprint Service (vcsFPService) - Validity Sensors, Inc. - C:\Windows\system32\vcsFPService.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 13447 bytes
2011-10-25 14:27:56
#4
So... no one has any help at all?
2011-11-01 04:35:49
#5
My Acrobat Reader 10.1.1 crashes too. If you look up in Windows, I found that's the annots.api version 10.1.1.33 fails.
2011-11-01 05:19:40
#6
On the face of it the logs don't help - you meet the Acrobat X system specs, your subversions match what's expected and I can't immediately see any conflicting processes. However the WEL crash report in your second post can only be interpreted by engineering, as to match the stack offset to a routine you need to be looking at the source code. Engineering do not read these forums, nor anywhere else as a matter of routine.
You need to raise a support case with Adobe - if the crash turns out to be a bug there is no charge for the ticket.
You need to raise a support case with Adobe - if the crash turns out to be a bug there is no charge for the ticket.
2011-11-01 09:09:52
#7
Thanks for the reply! I wasn't able to find any problems either, so at least I feel pretty good that I'm not missing something. I've recommended to my supervisor that we open up a support ticket with Adobe, so we'll see where that goes.
2011-11-01 10:17:36
#8
Victor,
When we get to this position with a person's workstation we tend to just rebuild the box. Yup, format the hard drive, reinstall the OS and move forward from there. The cost of niggling around with the issue is more than the cost of the rebuild. But, it looks like you already did that.
So, what things carried over from the previous build?
Files - some.
Applications - Any nefarious tools from vendors that may be a bit shady?
Profile - Sounds like here is something to really take a peek at. If there is corruption on the existing profile what's to say that those problems weren't migrated to the newly built system.
I'm going out on a limb here with practical expertise, but that's never stopped me from asking the stupid type questions before....
Have you tried an alternate profile? Same problems? Different Problems?
Flush and rebuild the profile? I don't really know how hard this is. It may be problematic as your PKI keyring will now be different.
Good luck - please post back how things are going and/or if you find a solution.
Thanks
Doug
When we get to this position with a person's workstation we tend to just rebuild the box. Yup, format the hard drive, reinstall the OS and move forward from there. The cost of niggling around with the issue is more than the cost of the rebuild. But, it looks like you already did that.
So, what things carried over from the previous build?
Files - some.
Applications - Any nefarious tools from vendors that may be a bit shady?
Profile - Sounds like here is something to really take a peek at. If there is corruption on the existing profile what's to say that those problems weren't migrated to the newly built system.
I'm going out on a limb here with practical expertise, but that's never stopped me from asking the stupid type questions before....
Have you tried an alternate profile? Same problems? Different Problems?
Flush and rebuild the profile? I don't really know how hard this is. It may be problematic as your PKI keyring will now be different.
Good luck - please post back how things are going and/or if you find a solution.
Thanks
Doug
2011-11-01 10:40:47
#9
Doug,
I am as certain as I can reasonably be that there are no malicious applications on the PC. As for files, Acrobat will crash independent of the file that the user has open, and as far as files in the PC in general, I have gone through and eliminated practically everything that I could think of in an effort to troubleshoot this issue.
I had the same thoughts as you regarding the profile, so one of my troubleshooting steps was to create a new, distinct, profile with default settings and have the user switch to it and see if that alleviated the issue. Unfortunately, Acrobat was still crashing even with the new profile.
I've opened up a ticket and I'll keep this thread updated as I get information from Adobe.
Thanks so much!
Victor
I am as certain as I can reasonably be that there are no malicious applications on the PC. As for files, Acrobat will crash independent of the file that the user has open, and as far as files in the PC in general, I have gone through and eliminated practically everything that I could think of in an effort to troubleshoot this issue.
I had the same thoughts as you regarding the profile, so one of my troubleshooting steps was to create a new, distinct, profile with default settings and have the user switch to it and see if that alleviated the issue. Unfortunately, Acrobat was still crashing even with the new profile.
I've opened up a ticket and I'll keep this thread updated as I get information from Adobe.
Thanks so much!
Victor
2011-11-01 11:33:09
#10
Victor,
As much as we don't like admit the possibly regarding the fallibility of Adobe Systems engineering - they do make mistakes just like the rest of us. I've even met a few of them... and low and behold.. they are human as well :)
The primary thing they are going to want is both reproducibility and repeatability. I do this with that and such and such happens.
Good luck, my friend!
Doug
As much as we don't like admit the possibly regarding the fallibility of Adobe Systems engineering - they do make mistakes just like the rest of us. I've even met a few of them... and low and behold.. they are human as well :)
The primary thing they are going to want is both reproducibility and repeatability. I do this with that and such and such happens.
Good luck, my friend!
Doug
2011-11-04 18:44:13
#11
Hi, I found this post by searching for an error I now get when I try to convert selected text online to a pdf:
"res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.php".
new computer; this process worked fine until a few days ago. all scans show no problems. windows 7 prof, 64 bit. any ideas? in simple English please, I use technology but do not understand it!
"res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.php".
new computer; this process worked fine until a few days ago. all scans show no problems. windows 7 prof, 64 bit. any ideas? in simple English please, I use technology but do not understand it!
Log Name: Application
Source: Application Error
Date: 10/20/2011 3:16:00 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: YOUND-7.gkccf.local
Description:
Faulting application name: Acrobat.exe, version: 10.1.1.33, time stamp: 0x4e64e9d5
Faulting module name: Acrobat.dll, version: 10.1.1.33, time stamp: 0x4e64fa0a
Exception code: 0xc0000005
Fault offset: 0x00a2a0a5
Faulting process id: 0x1a1c
Faulting application start time: 0x01cc8f6419a35b1c
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.dll
Report Id: 5367389c-fb58-11e0-b226-64315073bca4