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Acrobat X - stopped working, No Conversion Job Option

chris.draper
Registered: Aug 29 2011
Posts: 4
Answered

Acrobat X has stopped working on Word, and when trying to Print in Excel, it gives me the following (even though I have plenty of memory available). Anyone else having this issue?
  
This error can be caused by:
General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
Check to make sure the printer has paper, ink, and/or toner and check the cables.
If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
Memory problems:On occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)

Chris

My Product Information:
Acrobat Standard 10.1, Windows
KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
Check Help > Repair Acrobat Installation (in Acrobat). If that doesn't solve the problem, un-install and re-install Acrobat.

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

chris.draper
Registered: Aug 29 2011
Posts: 4
I've repaired the installation and reinstalled twice. Any other thoughts?

Thank you very much for the help on this.

Chris

chris.draper
Registered: Aug 29 2011
Posts: 4
When I create it via a printer, it asks to save the file, flashes a disappearing dialogue box, and everything stops.

When I try to run it in Adobe (select the file to convert), it just gets stuck on "Please wait, reading Adobe PDF" and nothing happens.

Chris

KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
Try right-clicking on the Acrobat Application and choosing Run as Administrator.

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

chris.draper
Registered: Aug 29 2011
Posts: 4
Still no. Have there been any updates to the Microsoft Office package that may have caused an issue? Seems odd it just stops working. It was working fine yesterday - no issues.

Thank you for your help on this.

Chris

KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
What version of Office are you running? Can you check:

Open Word
Click the Office Icon in upper left
In the Popular section, under Personalize your copy of Microsoft Office, enter your user name and initials. (sometimes not having this filled out can cause the PDF to fail)

Also check:
Click "Word Options" button bottom right
Select Add-ins from the left column
Make sure PDFMaker is enabled

If not:
Go to the Manage drop down box at the bottom and select "Disabled Items" and
Hit Go to Enable the PDFMaker Add-in
Restart application

Also, you can delete the Adobe PDF Printer and repair again. It will get added back.

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Accepted Answer
There are a few known issues when using Excel/Acrobat 10.1 that can be addressed by MS hotfixes as outlined in this technical note.

Also, make sure you don't have "Enable advanced printing features" turned on in the Adobe PDF Printer. Finally, check to make sure you have the Decimal Symbol for Regional Options set to a period. 1) In the Control Panel, double-click Regional and Language Options. 2) On the Regional Options tab, click Customize. 3) On the Numbers tab, make sure that a period is selected, then click OK,

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.