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Adobe acro 9 pro permissions issue

Forum Index > General Acrobat Topics > Adobe acro 9 pro permissions issue
2010-10-06 09:25:02
JasonR
Registered: Oct 6 2010
Posts: 3

Hello,
Every time I update my users that have adobe acrobat pro 9, the user cannot open the application, when it's done updating. It gives an error message "unable to locate" the program.
 
This happens either when I update the program with my patch server (Patchlink), or manually doing the update from the user's workstation. I've even tried to test for a user, where I granted him (domain user account), the following permissions, to the "C:\program files\adobe" folder:
 
Modify
Read and execute
list contents
read
write
 
After running the latest updates, the same problem...
 
Is there anything to remedy this? I have at least 65 users, that have adobe 9 pro and I'm growing quite frustrated of wiping out and re-adding permissions every time I run updates.
 
Thanks
  

/Jason

My Product Information:
Acrobat Pro 9.3.1, Windows
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2010-10-06 09:30:50
#1
JasonR
Registered: Oct 6 2010
Posts: 3
Forgot to add, there is no problem with running this program after updating with my domain admin account, just not a domain user account.

/Jason

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2010-10-06 09:37:45
#2
UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
Acrobat does a whole lot more than just add files to its program folder - it registers virtual printers, services, hooks for other applications, etc. - many of the updates affect those aspects, so you usually need to install them as an administrator.
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2010-10-06 09:46:22
#3
JasonR
Registered: Oct 6 2010
Posts: 3
UVSAR,
I did Install the updates as Admin. This has been the 4th time I have run updates on pro and it has done the same thing. Has no one else had this issue?

Thanks

/Jason

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