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Adobe Acrobat X pops-up with blank window

Forum Index > General Acrobat Topics > Adobe Acrobat X pops-up with blank window
2011-10-03 12:35:59
ogctech
Registered: Oct 3 2011
Posts: 3
Answered

Hi,
 
I have a curious issue that I've scoured the Internet for help with and got nothing.
 
We are running Acrobat 10 Pro version 10.0.0 on Windows XP Pro machines with IE 8 and Firefox 3.6.23 (corporate throtling on updates makes certain that we are all on the same versions of applications with the essential updates for corporate compatibility).
 
Anytime one of my users attempt to access a pdf posted on the web (so that it opens inside the browser), Adobe Acrobat (the application) pops up in the background as a separate window with no content save for the actions splashscreen. This is very annoying as users will get these popups of useless Adobe Acrobat windows when looking at PDFs online. I was able to successfully reproduce this under any browser.
 
We do not have any other Adobe products installed. Toggling the preference for where a pdf opens (in the browser or outside it) has not helped.
 
Any ideas? Help a girl out! Thanks!
 
- Di

Diana K. C.
Records Management and Technology Coordinator
The George Washington University
ogctech/at/gwu.edu

My Product Information:
Acrobat Pro 10.0, Windows
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2011-10-03 13:20:24
#1
KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
Accepted Answer
There were a number of Internet Explorer issues fixed in the update to 10.1. Is it possible for you to update and test on one machine to see if this resolves your issue?

10.1 Release Notes
http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.pdf
Bug Fixes
"Browser integration: Improved performance, reliability, support for linking across iframes and new windows, and additional browser version support."

Acrobat is actually at 10.1.1, so it wouldn't hurt to test this in the most current update:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5235

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

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2011-10-03 14:21:54
#2
ogctech
Registered: Oct 3 2011
Posts: 3
Kelly,

Thanks for your quick reply. I will definitely test this and let you know tomorrow. However, I just want you to know that I was able to replicate this problem on three different browsers, so it is not browser-specific.

Di

Diana K. C.
Records Management and Technology Coordinator
The George Washington University
ogctech/at/gwu.edu

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2011-10-04 08:38:45
#3
ogctech
Registered: Oct 3 2011
Posts: 3
Kelly I can no longer reproduce the problem after the update and a reboot. Thanks for your help!

Diana K. C.
Records Management and Technology Coordinator
The George Washington University
ogctech/at/gwu.edu

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2011-10-04 09:50:32
#4
KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
Wonderful news!

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

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