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Attach PDF to email message issue

Forum Index > General Acrobat Topics > Attach PDF to email message issue
2011-02-28 12:01:29
JJWWSJAMES
Registered: Feb 17 2010
Posts: 7

I have a user that cannot attach PDF files that are opened in a web browser to emails. He is using the following:
Outlook 2007
Acrobat 9 Standard (I believe 9.4.2)
Win XP with IE8.
 
Now if he right-clicks on a saved PDF and does Send to > Email recipient, it opens a new email message correctly, but when he click the email icon in a PDF in a web browser, it just flashes for a second and then does nothing. No error message or anything.
 
Short if having him uninstall/reinstall Acrobat, I am at a loss. All his settings look good when compared to mine (where the attach feature works). Any insight you can provide would be helpful!
 

My Product Information:
Acrobat Standard 9.4.2, Windows
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2011-03-01 09:23:37
#1
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
Does this work for you? If Acrobat "flashes" but does not display an error or do anything else, it sounds like it burped. Could be an error with Acrobat, could also be that the error is not displaying an warning message. Acrobat has security issues with remote resources so I don't know if this is a valid operation.

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

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