Bookmark panel not opening - Acrobat 9

Hmm - I seem to have resolved the problem. I was combining 2 files together - one from InDesign and one from Word. InDesign was created using Acrobat Pro 9. Word was created using the Office 2007 add-in which seems to be something called Adobe PDF Library 8.0.

Anyway, turns out I was having some problems with folks in our company being on older versions of Acrobat, so when I remade the files, I set the job options to both save back to version 5. That seems to have resolved the problem. Now when I open the PDF in my Intranet, the bookmarks do show.

So maybe it was just a matter of the two versions conflicting.

OK, had to go back and remake the file for editorial reasons and now the problem is back again. Anyone have any ideas please let me know. Both the initial PDFs document properties are compatible with Acrobat 5, and when I combine the two that is still true.

But I don't get the bookmarks when I access the file through my browser. I can click the bookmark icon to see them, but that's not what I want (my users aren't the type to click on that icon).

Having the same problem with the bookmark panel, and even had someone from Adobe (thanks Ali!) try to help troubleshoot this. Made sure that Preferences>Document didn't have "Restore last view" checked off, as I found that tip online and it might help someone. Pages Panel will work fine, just not the Bookmark Panel. My last attempt to fix this was to reinstall Acrobat 9 Pro and update to 9.3 again. Unfortunately that didn't work, and my manual now has a sticky note at the top asking people to click on the bookmark tab to open.Will just hope that someone might figure out a way to resolve this sometime.

Hi AnneGogh -

I discovered the fix for this finally! I'm glad you posted since I hadn't thought about coming back here.

All I had to do was assign password security to the document. It occurred to me that somehow the server was 'changing' my PDF file since I had specified Bookmark Panel and Page as the initial view.
Once I assigned security, bookmarks appear all the time!

Hope this works for you too -

Anne

Hi all,

I seem to be having the same problem with a PDF document. When the document is on my computer locally, the bookmarks menu always appears, but when viewed via Web, sometimes it appears and sometimes not.

I tried both the security option and "restore last view" option as discussed. The PDF has security so that the document cannot be changed/manipulated.

What's funny is that if a PDF document is last viewed with the bookmarks panel open, when that same PDF is opened next time, the bookmarks menu will appear; vice versa.

Has anyone found another solution to this? Help!!

Anne, just yesterday I uninstalled 9 and reinstalled Acrobat 8. It worked fine, except I was happy with that as a solution. This morning I saw your response, did one more uninstall/reinstall of 9 and tried setting password security. IT WORKED! I can't tell you how thrilled I am to have this resolved. Thank you so much for taking the time to post this solution.

I just hope the other person above is able to fix his issue as well.

AnneGogh

You can add a document level script or 'page open' action script to force the bookmark navigation pane open. This is an undocumented property of the doc object.
this.pane = "bookmarks"; // open bookmark pane

Thanks for the note Gkaiseril.

I'm just techie enough to be dangerous - but I don't know how/where to add this code. If it's not too hard to explain, please share!

I know you can go to - Link > Custom Link > Actions > Run a JavaScript - but not sure if I would add this code in there or not...?

Thom Parker has posted the following tutorials on this site:

[url=http://www.acrobatusers.com/tutorials/2006/where_js_goes]So where does JavaScript live in Acrobat?[/url]
[url=http://www.acrobatusers.com/tutorials/2007/07/js_document_scripts]Entering Document Scripts[/url]
[url=http://www.acrobatusers.com/tutorials/2006/page_actions]"Where is" Series, Entering Page Actions[/url]

Thanks so much for the resources - I appreciate you taking the time to help.

Thanks all!

gkaiseril - I'm having the same issue and was all jazzed to see your magic javascript line. But I'm just clueless enough about JavaScript to not quite get it. Could you tell me where -- with respect to the braces -- that line of code should go? (I've tried a few obvious places but no joy...) TIA!

Hi mark99k,

Did you read the tutorial gkaiseril mentioned previoulsy in this thread- http://www.acrobatusers.com/tutorials/2007/07/js_document_scripts ?

It shows how/where to put Document Level scripts.

Hope this helps,

Dimitri
WindJack Solutions
www.pdfscripting.com
www.windjack.com