Cannot email through Acrobat Reader (URGENT)

Can you email from other applications? Acrobat/Reader uses MAPI to communicate with email applications. Could this be disabled somehow?

Try enabling the Cached Exchange Mode in Outlook 2003. To do this:

1. Open Microsoft Outlook.
2. Select Tools > Email Accounts.
3. Select "View or change existing email account".
4.Click Next and select Email Account.
5. Click Change.
6. Select “Use cached exchange mode”.
7. Click Next and then click Finish.

I tried clicking on an email link from a website and outlook did open fine..this is really getting to me now

Do you have any other applications on you system besides IE that you can try to email from?

Cached mode is not enabled but Id ont thin that is the issue as we have another citrix server at another site and cached mode is not enabled there but emailing through reader still works

Not sure what other apps I can test sending an email from

What exactly is the OS configuration you are using?

Not sure what you mean...its a citrix server on a win2k3 server

There is a known issue with Citrix/Reader 9 where the mail does not launch when taking a shared review offline and attempting to send comments by Email.
Is this what you're doing?

You can find more information on this in the [url=http://www.adobe.com/devnet/acrobat/pdfs/citrix_9.pdf]Adobe Acrobat 9 Deployment on Citrix Presentation Server[/url].

Nope, just when I receive a pdf in outlook, I open it, and click the email link to email it to someone else

I am having a similar problem. Is there a resolution for this? I am on Windows XP, Office 2003 and cannot successfully send an email when using the "Send for Shared Review" functionality. I get an Office "check names" message box: "Microsoft Office Outlook does not recognize "/O=company name". If I email to an external address (not one found in the company address book) it works fine. Somehow the handoff between Acrobat and Outlook isn't working. I have tried disabling cache as described above (this didn't change anything.) as well asn enabling it back again. I've removed & reinstalled the address book. I'm not having issues emailing from any other applications. Any thoughts for how to resolve this??

We just upgraded our Novell GroupWise to 7.0 and now when we try and use Click to attach this PDF file to a new eamil message. It takes us out of the PDf file and does not send as an attachement. Right now we aure using Abobe Professional 8. What would I need to do to fix this problem?

This may be related to the version of Windows Messenger that is installed on your system. Here is a [url=http://www.novell.com/support/search.do?cmd=displayKC&docType=kc&externalId=10085301&sliceId=&dialogID=43981777&stateId=0043985648]technical note[/url] with some related information.

There was a [url=http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=3060400&sliceId=1&docTypeID=DT_TID_1_1&dialogID=36879443&stateId=0%200%2036881773]new technical note[/url] posted on the Novell Support site that may help address this issue.

I too am having the same problem. I was using Adobe Reader v. 7 and while viewing a pdf of newpapers would be able to email the pdf to others. Now with v. 9.2 the reader crashes. I click the email icon and I am disconnected from the newspaper website and the internet.
I use Windows XP , IE 7 and OE 6 -
I read the previous messages and the novell (?) info - am even more confused - what is novell?
CAn anyone help me solve this problem.
Sincerely,
Ruth

Ruth - Please post your message in a new thread.

Thanks