Why does conversion of previously converted MS Word document hang? Have reinstalled Acrobat weekly (going on seven times) on two seperate computers with same result. The conversion starts and then hangs--no message.
Since this is a reconversion, I save it either with a new name or overwrite existing file. The tagging process starts. Get asked a second time to save the document either with a new name or overwrite same named file (don't understand why I get asked twice). The next dialog box shows progress. Never gets beyond the sixth bar and the text on the progress dialog box is replaced with boxes. It just hangs--no message.
Most conversions go very smoothyly and quickly. However, Acrobat seems to get corrupted after converting web pages or playing with other Adobe applications.
The PDF conversion settings include pretty basic accessibility settings (tagging, bookmarks--first 4 major headings, title page, preface, and table of contents, xrefs, and hyperlinks). MS Word documents are usually about 1 MB (under 150 pages).
Any help would be greatly appreciated. The IT guys are losing patience.
Conversion from MS Word hangs
2007-07-19 10:41:37
My Product Information:
Acrobat Pro 8, Windows
Acrobat Pro 8, Windows
2007-11-20 10:25:33
#2
You can also try turning off the "Enable Accessibility and Reflow to tagged Adobe PDF" to see if it corrects the problem.
Lori
Lori
2007-11-26 14:46:08
#3
> This happened on several different documents, but has not happened
> recently. Not sure what the magic combination was--could have been the
> MS Word documents I was working on, the Acrobat version, or other
> unknown causes. It was most irritating since I had to wait for the IHS
> IT guys to uninstall/reinstall Acrobat for me.
>
> However, if it happens again, I'll let you know and I'll be sure to
> capture version information. (Just guessing but one of the Acrobat upgrades may have fixed this!)
> recently. Not sure what the magic combination was--could have been the
> MS Word documents I was working on, the Acrobat version, or other
> unknown causes. It was most irritating since I had to wait for the IHS
> IT guys to uninstall/reinstall Acrobat for me.
>
> However, if it happens again, I'll let you know and I'll be sure to
> capture version information. (Just guessing but one of the Acrobat upgrades may have fixed this!)
Can you provide more detail on the version of Word, OS, and Acrobat that you are using? Does this happen with one specific Word document or several? Have you tried to copy/paste the Word document into another file and then convert to PDF?
We have some excellent troubleshooting in a technical note at:
[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=329852&sliceId=2]http://kb.adobe.com/selfservice/viewContent.do?externalId=329852&sliceId=2[/url]Keep us posted,
Lori
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.