These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Created PDF cannot be opened by others

pcinc
Registered: Oct 20 2008
Posts: 2

I have had several now who get an error message "Damaged Unable to Open" when opening my pdf created documents that I have sent or placed on to a website. I am using Adobe Acrobat 9 Pro to create these. I have gone to the website or the orginal file and can open these without any error message. Have other encountered this? Is this a problem because some people do not have the most advanced version Adobe Acrobat Reader?

My Product Information:
Acrobat Pro 9.0, Windows
maxwyss
Online
Registered: Jul 25 2006
Posts: 256
A few things to look at:

a) you might use the PDFOptimizer function in Acrobat 9 to make your document PDF 1.3 or 1.4-compatible (1.3 would be Acrobat 4-level; 1.4 Acrobat 5-level).

b) how did you upload the document to the server? Make sure that, if you are using some kind of FTP, that the transfer is "binary", and not "text" or "automatic".

c) check (or have checked) the MIME type for .pdf

Hope this can help.

Max.