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Creating a PDF Package in Outlook

2008-02-22 08:29:57

jimo

Registered: Feb 21 2008

Posts: 5

Hello,
I am trying to create a PDF package in Outlook to combine email messages into a PDF. I keep getting the Unable to open secured message error message. I checked the email messages in question and do not see any security on them. Is there a way to include these email messages in the package?. --Thank you

Jim

2008-02-26 04:57:10

lkassuba

Registered: Jun 28 2007

Posts: 3636

Can you provide additional detail:

- Do the emails in question have some encryption applied or do you see the failure with any email in your mailbox?

- Does this happen at the beginning of the conversion or does this failure start to appear after some email conversions have already happened?

- Is Cached Exchange Mode ON in your Outlook setup (Tools > Account Settings > Change)?- What version of Outlook/OS are you running?

Thanks.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2008-03-04 10:01:24

jimo

Registered: Feb 21 2008

Posts: 5

The emails in question do not have encryption. Most of the time it fails after a some emails have converted. Sometimes no emails convert. Cached Exchange Mode is OFF. I am using Outlook 2007 on Windows XP OS.

Thank you

jim

2008-03-05 10:32:30

lkassuba

Registered: Jun 28 2007

Posts: 3636

Can you try turning Cached Exchange Mode ON to see what happens?

Thanks,
Lori

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2008-03-05 10:46:03

jimo

Registered: Feb 21 2008

Posts: 5

I turned ON the Cached Exchange Mode and then closed and restarted Outlook - all of my emails were gone. It said something like: Ready to use Outlook for the first time.

I turned off the Cached Exchange Mode and my email messages now display as before.

jim